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Five Trends Shaping the Future of Business Communications

As we begin to take preliminary steps back into the office, business cultures and models continue to evolve. How will these changes impact the future of internal and external business communications?

Here’s what Karen Hardy, global VP of product management, Avaya, has to say.

Over the past two years, the pandemic has fundamentally changed business communications, propelling the need to lean into new strategies and technologies to keep the lights on. As we begin to take preliminary steps back into the office, business cultures and models continue to evolve. There are a handful of trends emerging in response to the impact these changes are having on internal and external business communications – and the technology needed to define future success. 

Read more on Toolbox.com.

About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at https://www.avaya.com.

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