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Avaya Introduces No-code Avaya Cloud Virtual Agents to their OneCloud Platform

No-code Avaya Virtual Agents make it easy for organizations to both acquire and deploy virtual agents, which improve the customer user experience, something which grades out poorly in customer surveys.

Unified communications and collaboration provider Avaya has announced Avaya Virtual Agent, a configurable service that uses bots to provide virtual, AI-based communication experiences to businesses, and elevate their omnichannel customer experience. It also does this without the need for coding, making it possible to create virtual agents in minutes as compared to weeks, Avaya Virtual Agent also leverages the capabilities of the Avaya OneCloud Experience platform to provide better voice telephony and speech recognition, improving the  customer experience.


About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at

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