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Scaling Up The Connection Between Employee And Customer Experience

The value of having happy, engaged employees is obvious: Engaged, satisfied staff deliver better customer service, which drives business success. Yet, creating the experiences that make employees feel good remains elusive for many businesses, as highlighted in recent Gallup research:

• 64% of U.S. employees are not engaged in their work and workplace.

• 15% of employees report miserable work experiences.

• 74% of disengaged workers are actively looking for new employment or watching for openings.


About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at

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