The AI-orchestrated contact center
Watch on-demand The AI-Orchestrated Contact Center Avaya & Forrester webinar to learn from industry experts and gain insights into the next wave of AI-driven CX innovation. In this engaging session, discover how AI is transforming customer interactions, enhancing operational efficiency, and propelling business success.
Join our weekly Avaya Infinity live demo series
Experience how Avaya Infinity transforms customer and agent experiences through AI-powered orchestration, seamless channel transitions, and real-time insights.
On-demand webinars
Town hall: Overview of Avaya’s strategy & insights into Avaya Infinity
Obtain a deeper understanding of the Avaya Infinity platform, its capabilities, and the ongoing developments that align with our commitment to deliver exceptional customer experiences that modernize and preserve your existing Avaya investments.
Avaya product roadmap: CX, UC, hardware & devices
Explore how Avaya is leading the next wave of innovation in CX and UC. Discover advancements in Avaya Aura and CC Elite modernization, delve into the transformative capabilities of Avaya Infinity, and explore how AI-powered tools in Avaya Cloud Office are changing the way we work.
Unlock the future of CX and EX with Avaya Infinity
Gain insights into the Avaya Infinity proposition, see a live product demonstration, and hear roadmap highlights.
Elevate Avaya UC with AI-Powered cloud meetings and collaboration
Gain insights into how Avaya Cloud Office (ACO) enhances your UC capabilities with AI-powered features.
Bots + humans in the contact center: AI for your agents
Learn with Avaya and Verint how bots and agents can work together to deliver faster, smarter service—without disrupting your current operations.
Upcoming events
IAUG webcasts part 1 – Avaya Infinity: Evolving CX for the next-generation CC Elite experience
Join Avaya's Reza Kamran for part one of our Avaya Infinity series as we explore how to modernize your contact center without losing the value of your existing CC Elite investments. You’ll learn how Infinity brings together channels, data, and tools into asingle, intelligent platform—powered by low-code/no-code workflows that empower both IT and business users. Plus, get a look at the trends reshaping CX today and see a live demo of how Infinity uses AI, transcription, virtual agents, and collaboration to elevate the contact center experience.
July 17, Virtual
IAUG webcasts part 2 – Avaya Infinity: Features & roadmap to modernize your CC Elite experience
Join Avaya's Reza Kamran for part two of our Avaya Infinity series as we dive into the platform’s powerful capabilities designed to transform your customer experience. From orchestration and next-gen agent tools to AI, analytics, and channel expansion, you’ll see how Infinity helps you modernize your CC Elite environment—whether you’re cloud-bound, staying on-prem, or going hybrid. This session is packed with insights for IT and CX leaders alike, focusing on flexibility, security, and long-term value.
July 24, Virtual
IAUG webcasts part 3 – Avaya Infinity: Flexible enterprise modernization, on your terms
Join Avaya's Reza Kamran for the final session in our Avaya Infinity series as we explore how to modernize your CC Elite environment at your own pace—without disrupting what already works. Whether moving entirely to the cloud, going hybrid, or enhancing your on-prem setup, Avaya Infinity offers the flexibility to evolve on your terms. You’ll also get a closer look at its future-ready, hyperscaler-agnostic architecture designed to drive innovation while protecting your existing investments.
July 31, Virtual
IAUG Events
Connect with other technology professionals, learn the latest on Avaya solutions, and navigate the technology world with like-minded professionals. IAUG hosts webcasts, local and virtual chapter meetings, and annual virtual and in-person conferences.