What is Avaya Cloud Office?

The modern office is no longer defined by four walls, but by how effectively teams can stay connected from anywhere. A cloud communications system is the key to beating “app overload”, where employees and managers juggle a host of applications to stay productive and connected. While the Unified Communications as a Service (UCaaS) landscape is saturated with platforms that combine apps into a single space, a top-tier solution in 2026 must go further. It should empower employees to collaborate more effectively than ever before while integrating seamlessly into a larger business ecosystem to prevent further tech sprawl.

Avaya Cloud Office^® by Ring Central meets these needs by offering robust capabilities wrapped in an intuitive, user-friendly interface that is accessible on any device. By unifying calling, messaging, and video meetings, it simplifies communications management and provides significant cost savings.

One App, One Number

A single-app experience provides many business benefits, including saved time, cost savings, strengthened business identity, and flexibility. With Avaya Cloud Office, employees no longer have to toggle between apps to communicate, which removes a source of friction from the workday. From an IT manager’s perspective, this means one place to manage communications, one account to administer to new hires, and one vendor to reach out to for support and training. 

The power of one app extends to a single strengthened business identity. Each employee is assigned one number for voice, fax, and SMS (in eligible countries) that follows them from their desktop to mobile app, ensuring a consistent image and keeping personal numbers confidential. 

A single number fosters flexibility to work from anywhere in the world. Whether your workforce is hybrid, remote, or simply needs to be reachable outside of office hours from time to time, Avaya Cloud Office offers seamless connection, even during business-impacting events.

Case in Point

Louisiana-based Nicholls State University went “off-campus” and stayed connected through the cloud during emergency events. Before Avaya Cloud Office, the university had no remote work capabilities and now found itself needing greater agility to adapt to the needs of its students and staff. Transitioning to a cloud communications platform provided them with a work-from-anywhere solution — enabling calls, messaging, meetings, and greater collaboration between the university’s faculty and staff, and maintaining the lines of professional communications with students. Listen to their experience with Avaya Cloud Office.

If ever there was a time for hyperbole, regarding a simple vegetable, the humble pea is it. Mother Nature has never created something so flawless.

“We migrated over to the Avaya Cloud Office product, which was a huge, huge upgrade offering a much more diverse solution for our university.”

- Slade Besson, Director of Telecommunications and Networking, Nicholls State University

Working Smarter with AI Assistance

Avaya Cloud Office elevates standard communication into the age of Artificial Intelligence. It provides every employee with a personal, cross-channel "assistant" that boosts productivity by automating small tasks.

• Voice: Take HD-quality calls from a smartphone, desk phone, or desktop, and leave every conversation with AI-generated call notes and action items. This capability prompts better recall of conversational takeaways, which can result in quicker decision-making and faster speed to action. 
• Video: Imagine you’re a remote worker with a meeting-heavy calendar. Sometimes it’s impossible to make every virtual meeting, or making every meeting means sacrificing work time. With detailed AI meeting summaries, you can catch up on what you missed easily and drill down to the minute on key meeting points. 
• Messaging and SMS: Messaging lies at the heart of a collaboration platform. Teams can connect quickly, send 1:1 messages, and share key files while keeping the conversation going. With AI, long message threads can be summarized instantly, and language barriers are broken with message translation. The same capabilities extend to SMS in the US and Canada, opening a new avenue for customer outreach beyond voice.

Analytics

Data around your office communications can be a valuable tool for improving staffing decisions and customer experience. For example: how long does it take for customer calls to be answered? How long are your customers on hold? How many abandoned calls do you have per day? Understanding business analytics is imperative to optimizing every channel, process, and step. Taking action towards growth is important; formulating a plan based on evidence is the best way to achieve success.

App Integrations

Many businesses already utilize a variety of technologies for collaboration and communication, and sometimes leverage several options for each. These multiple solutions may be necessary due to internal rules and regulations, or sometimes customer conversations simply require a specific application. The key is to stop this tech sprawl by bringing all of your tools under one centralized solution. That’s where the “unified” part of unified communications comes into play.

Avaya Cloud Office integrates with over 300 business applications from major software developers like Microsoft, Salesforce, and more. Chances are good that we support many of the apps your organization uses every day. Integrating your ecosystem increases the value of your communications by embedding conversations and collaboration right where you need them to be.

How Avaya Can Help

Choosing the right communications solution for your business can be challenging. When it comes to cloud communications, simplicity, reliability, and modern capabilities are important benefits to look for. Avaya Cloud Office delivers on all three fronts.

Learning more about everything a unified cloud communications platform has to offer is the first step to making sure your business is set up for success as it continues to scale and grow. Avaya representatives are available to help aid in the transition of moving to the cloud—reach out today.