Elevated, engaged, empowered, and enhanced: The new AI-powered employee journey brought to you by Avaya

Recent years of innovation have shaped the dynamic business landscape, from which the concept of customer journey orchestration has emerged as a critical strategy for organizations aiming to enhance customer experiences and drive business growth. However, as businesses increasingly focus on the customer journey, it’s equally as important to consider the employee journey, its relationship with, and impact on the customer experience. 

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