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시민과 비상 대응 인력 강화
시민들이 정부나 공공 안전 기관과 상호작용할 때의 경험을 변화시킵니다. 최신 통신 기술을 통해 인력, 자원, 데이터, 솔루션을 상호 연결하여 전보다 빠르고 정확하게 정보를 제공하고 대응할 수 있습니다.
240 M
미국에서는 911에 매년 2억 4,000만 건의 전화가 걸려옵니다
10%
911이 현장에서 빠르게 조치를 취할 수 있는 가능성은 10%밖에 되지 않습니다
학교 및 캠퍼스 안전
사전 예방적 감지, 통지, 대응
보호 최대화: 위협 상황을 신속하고 지능적으로 감지합니다. 학생, 교직원, 학부모에게 즉시 알림을 전송합니다. 악천후부터 실시간 총기사건에 이르기까지 모든 응급 대응자 채널에 걸쳐 응급 상황을 전달합니다.
- 대량 알림 활성화, 위치 기반 대응 추적, 상태 모니터링을 통한 재집합 안내
- 사전 예방적인 출입 차단 절차 시작 및 오디오와 비디오 컨트롤을 통한 복도 카메라 모니터링
- 기존 레거시 장비와 비용 효과적으로 통합
지역 사회 및 시민
모든 시민의 상호작용을 중요시합니다
시민의 요청을 신속하고 쉽게 분류하여 서비스를 제공하십시오. 지원 담당자에게 실시간 상황 정보를 제공하고, 고급 지식을 활용하여 워크플로우를 간소화하며, AI를 통해 통화 담당자의 업무 역량을 강화합니다.
- 전반적인 시민 만족도 향상
- 운영 비용 절감
- 직원의 업무 최소화
어바이어의 지원 방식
협업 솔루션
- 모바일 통신
- 안전한 멀티미디어 통신
- 자동화된 워크 플로우
- 통합된 응급전화 수신자 데스크톱
시민 서비스
- 옴니채널 솔루션
- 관리 자동화
- 스마트 라우팅
- 감정 분석
원격 관리
- 비디오, 오디오, 웹 솔루션
- 유연한 구성 및 프로그래밍
- Proactive Outreach 능력
- 자유로운 클라우드 배포
전화 시스템 규정 준수
- NG911 통신 프레임워크
- 실시간 동적 위치 데이터
- 진정한 상황 인식
- 플랫폼-애그노스틱
Avaya SENTRY, Frost & Sullivan 제품 리더십 어워드 수상
Avaya SENTRY는 통해 발신자의 위치를 정확하게 파악하고 응급 대응자가 더 신속하게 해당 위치에 도달할 수 있도록 하여 공공 안전 경험을 변화시킨 것으로 인정받고 있습니다. 귀하의 시스템을 포함하여 어떤 PBX 시스템에도 맞춤화하여 설치할 수 있습니다. Frost & Sullivan의 심층 IT 백서에서 운영 방식을 알아보십시오.
다운로드주소
서울 특별시 강남구 테헤란로 152
강남 파이낸스센터 12층 Avaya Korea
135-984
Avaya Korea
12F Gangnam Finance Center
152 Teheran-ro Gangnam-gu
Seoul 135-984
Korea
+82 2 6007 4600
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