고객 경험
모든 채널에서 기대 이상의 만족도
더 많은 채널, 더 많은 기회
소셜 미디어나 채팅, 모바일 앱 등은 고객이 귀사의 브랜드와 상호 작용할 수 있는 새로운 기회입니다. 모든 채널에서 고객의 여정과 경험을 한눈에 파악할 수 있는 통찰력으로 무엇이 필요한지를 예측하고 서비스 수준을 한단계 높여 고객의 충성도를 쌓아 갈 수 있습니다.
언제든지 적합한 서비스 경험 제공
컨택센터에 주력하든, 멀티채널을 운영하든, 옴니채널을 관리하든, 모든 분야에서 Avaya가 도와 드릴 수 있습니다.
유연한 구축 옵션
클라우드, 온프레미즈, 하이브리드 모델 또는 서비스 모델 중에서 귀사의 요건에 맞게 구성하여 제공해 드립니다.
고객 여정
향상된 가시성, 지능형 콜 라우팅, 최신 정보를 숙지한 상담원을 통해 언제든지 원활한 고객 경험을 만드십시오.
93%
Avaya가 실시한 설문조사에서 임원의 93%가 2018년에 고객 경험을 향상시키는 데 주력할 계획이라고 밝혔습니다
83%
기업의 80% 이상이 고객 경험을 경쟁력 있는 차별화 요소라고 생각
91%
조직의 91%가 향후 2년에 걸쳐 옴니채널 분석에 투자할 계획
고객 경험 강화
고객 경험 강화는 하루 아침에 이루어지는 것은 아니지만 체계적인 접근 방식을 활용하면 고객 경험을 향상시킬 수 있습니다. Avaya와 파트너십을 체결하여 전략, 목표 설정, 규칙 작성 등이 포함된 5단계 프로세스를 통해 고객 경험을 향상시킬 수 있는 방법을 알아 보십시오.
실무에 A.I. 활용
모바일 메시징 사용이 급등함에 따라 컨택센터가 메시징 앱과 어떤 방식으로 통합되는지에 대한 사용자의 기대도 높아지고 있습니다. 고객이 어디에 있든지, 사용하는 커뮤니케이션 플랫폼이 무엇이든 간에 A.I.가 고객과의 상호 작용을 어떻게 향상시킬 수 있는지 알아 보십시오.
브랜드에 대한 소비자의 인식 강화
고객 경험은 회사 브랜드의 생사를 결정합니다. 이 CMO Club 솔루션 안내서는 디지털 고객 경험이 고객 상호 작용의 초석을 다지는 방법을 보여줍니다. 디지털 경험 과정을 확립함으로써 얻을 수 있는 기회와 그에 따른 해결 과제를 파악하고, 개별 맞춤형 상호 작용이 고객과 회사 브랜드 간의 관계를 강화하여 고객 충성도를 높이고 수익을 개선하는 방법을 알아 보십시오.
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고객 경험을 혁신적으로 개선하기
주소
서울 특별시 강남구 테헤란로 152
강남 파이낸스센터 12층 Avaya Korea
135-984
Avaya Korea
12F Gangnam Finance Center
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Seoul 135-984
Korea
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