Mobility
How to Deliver a Superior Mobile Customer Experience
Design an experience just for your mobile callers. One that leverages smartphone functions. And connects them to your people and services in a mobile-consumable way. Find out how Avaya Mobile Experience lets you wow customers when they opt for mobile.
Key Benefits
Enhance Connections
Deliver a tailored experience, starting with identifying mobile callers before they reach your contact center. Capture mobile caller information like caller name, phone number, and billing zip code. Preserve context throughout the customer journey.
Better Customer Experience
Let mobile callers route to your self-service web application for faster access to the information they need. You’ll cut wait times, reduce toll-free and agent costs, improve agent efficiency, and offer your customers a streamlined digital experience.
More Secure Transactions
Next-generation, smartphone-based biometric identification solution that reduces fraud risks while enhancing customer experience. Use voice and facial recognition technology to deliver accurate customer identification.
Avaya Mobile Experience Named a TMC 2019 Communications Solutions Product of the Year
TMC honors products for innovation and excellence and recently named the Avaya Mobile Experience as a winner. Learn more about how to better serve your mobile callers and promote your web-based service options.
Service Information
Mobile Experience
- Provide faster access to information and answers
- Reduce toll costs and number of agents
- Better utilize high value agents
- Decrease wait times
Mobile Identity
- Be a leader in digital identity protection
- Strengthen mobile caller authentication
- Improve agent productivity
- Blockchain-enabled
Resources
Brochure
Avaya Mobile Identity (AMI)
Strengthen Mobile Caller Authentication and Reduce Fraud Risks with Accurate, Fast Identification
whitepapers
Avaya Mobile Experience
Avaya Mobile Experience gives you greater flexibility to serve mobile callers across the channels of their choice, seamlessly.
Video
Avaya Mobile Experience
Create a better mobile experience for your contact center—capture the information needed to deliver the service mobile callers expect.
Infografiche
Are You Delivering the Mobile Experience Customers Expect?
Ask yourself these three questions to see if you need to change the way you serve mobile customers.
Blog
Going Mobile: Creating Experiences that Matter
Avaya is driving innovation that transforms your customers' expectation of excellence.
Explore Avaya Mobile Experience for Your Business
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