Mobility

How to Deliver a Superior Mobile Customer Experience

Design an experience just for your mobile callers. One that leverages smartphone functions. And connects them to your people and services in a mobile-consumable way. Find out how Avaya Mobile Experience lets you wow customers when they opt for mobile.

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Mobile Experience

Key Benefits

Enhance Connections

Enhance Connections

Deliver a tailored experience, starting with identifying mobile callers before they reach your contact center. Capture mobile caller information like caller name, phone number, and billing zip code. Preserve context throughout the customer journey.

Better Customer Experience

Better Customer Experience

Let mobile callers route to your self-service web application for faster access to the information they need. You’ll cut wait times, reduce toll-free and agent costs, improve agent efficiency, and offer your customers a streamlined digital experience.

More Secure Transactions

More Secure Transactions

Next-generation, smartphone-based biometric identification solution that reduces fraud risks while enhancing customer experience. Use voice and facial recognition technology to deliver accurate customer identification.

Avaya Mobile Experience Named a TMC 2019 Communications Solutions Product of the Year

TMC honors products for innovation and excellence and recently named the Avaya Mobile Experience as a winner. Learn more about how to better serve your mobile callers and promote your web-based service options. 

Read the News

70%

70% of calls to contact centers are made from mobile phones  

71%

71% of smartphone users send at least one text per day

55%

Nearly 55% of U.S. households are mobile phone only

Service Information

Mobile Experience

  • Provide faster access to information and answers
  • Reduce toll costs and number of agents
  • Better utilize high value agents
  • Decrease wait times
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Mobile Identity

  • Be a leader in digital identity protection
  • Strengthen mobile caller authentication
  • Improve agent productivity
  • Blockchain-enabled
Learn More

ACS Technologies

With our Avaya Mobile Experience dashboard, we can see that 25% of our inbound calls are from mobile devices. The savings we’ve gained are considerable. This year, we’re projecting an annual savings of around 40% compared to last year.

Dustin Fails

Network Telecom Administrator

ACS Technologies

ACS Technologies

Resources

whitepapers

How to Improve Your Mobile Customer Experience

Build your best CX ever. ZK Research looks at how Avaya fixes flaws that 800 numbers bring into your mobile caller experience. 

Avaya Mobile Experience White Paper
Benefits of Avaya Mobile Experience

Schede tecniche

Benefits of Avaya Mobile Experience

Change how mobile phone users on toll-free lines interact with your contact center. Drive down costs. Deliver a better customer experience.

Video

Avaya Mobile Experience

Create a better mobile experience for your contact center—capture the information needed to deliver the service mobile callers expect.
Are You Delivering the Mobile Experience Customers Expect?

Infografiche

Are You Delivering the Mobile Experience Customers Expect?

Ask yourself these three questions to see if you need to change the way you serve mobile customers.

Mobility and Identity as a Service Can Transform Customer Experience

Blog

Going Mobile: Creating Experiences that Matter

Avaya is driving innovation that transforms your customers' expectation of excellence.

Explore Avaya Mobile Experience for Your Business

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