Design an experience just for your mobile callers. One that leverages smartphone functions. And connects them to your people and services in a mobile-consumable way. Find out how Avaya Mobile Experience lets you wow customers when they opt for mobile.
Deliver a tailored experience, starting with identifying mobile callers before they reach your contact center. Capture mobile caller information like caller name, phone number, and billing zip code. Preserve context throughout the customer journey.
Let mobile callers route to your self-service web application for faster access to the information they need. You’ll cut wait times, reduce toll-free and agent costs, improve agent efficiency, and offer your customers a streamlined digital experience.
Next-generation, smartphone-based biometric identification solution that reduces fraud risks while enhancing customer experience. Use voice and facial recognition technology to deliver accurate customer identification.
TMC honors products for innovation and excellence and recently named the Avaya Mobile Experience as a winner. Learn more about how to better serve your mobile callers and promote your web-based service options.
With our Avaya Mobile Experience dashboard, we can see that 25% of our inbound calls are from mobile devices. The savings we’ve gained are considerable. This year, we’re projecting an annual savings of around 40% compared to last year.
Dustin Fails
Network Telecom Administrator
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