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  Report
  Avaya nominata leader nel Contact Center dal Quadrante Magico di Gartner 2018.
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  Complimentary Report
  Avaya named a 2018 Gartner Magic Quadrant Leader in Unified Communications.
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  Report
  Avaya nominata leader nel Contact Center dal Quadrante Magico di Gartner 2018.
- Esigenze aziendali
  
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  Avaya nominata leader nel Contact Center dal Quadrante Magico di Gartner 2018.
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Mobile Experience

Deliver a Superior Customer Experience for the Mobile Consumer

Create a consistent and exceptional engagement between your brand and customers, regardless of which devices they are using.

70%

70% of calls to contact centers are made from mobile phones

71%

71% of smartphone users send at least one text per day

55%

Nearly 55% of U.S. households are mobile phone only

Key Benefits

Enhance Connections

Now you can identify mobile callers before they reach your contact center and deliver a tailored experience. Gathering verified mobile caller information up front also increases operational efficiencies.

Better Customer Experience

Identify mobile callers and move them to a web experience for fast access to the information they need. You’ll cut wait times, reduce toll-free costs, and free agents to focus on higher-value activities.

More Secure Transactions

Increase security and transparency with encryption that validates the caller. Our Identity as a Service application is fully encrypted using blockchain technology.

Product Information

Mobile Experience

Provide faster access to information and answers
Reduce toll costs and number of agents
Better utilize high value agents
Reduce wait times

Learn More

Resources

Learn More

Avaya Mobile Experience: Adapting Toll-Free Service for the Mobile World

Video

Avaya Mobile Experience

Guarda il video

whitepapers

Bridge the Gap Between Mobile Calls and Contact Center

Learn More

Blog

Making the Most of Mobile Phones

Read Now

Articles

Avaya Creates Unique Mobile CX Solution

Learn More

Get News about Avaya Mobile Experience

Tutte le soluzioni

Comunicazioni unificate

Incontra, condividi e collabora in
qualsiasi luogo e in qualsiasi momento.

Contact center

Soluzioni intelligenti in termini di esperienza
cliente per le aziende di tutte le dimensioni.

Cloud

UCaaS e CCaaS serviti in un'istanza
pubblica, privata o ibrida.

Dispositivi

Migliore nel settore dei telefoni da tavolo
e delle soluzioni di conferenza audio e video

Servizi

Servizi professionali e gestiti,
formazione e supporto.

Sede di Milano

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Deliver a Superior Customer Experience for the Mobile Consumer

70%

70% of calls to contact centers are made from mobile phones

71%

71% of smartphone users send at least one text per day

55%

Nearly 55% of U.S. households are mobile phone only

Key Benefits

Enhance Connections

Better Customer Experience

More Secure Transactions

Product Information

Mobile Experience

Resources

Avaya Mobile Experience: Adapting Toll-Free Service for the Mobile World

Get News about Avaya Mobile Experience

Tutte le soluzioni

Comunicazioni unificate

Contact center

Cloud

Dispositivi

Servizi

Sede di Milano

Prodotti e Soluzioni

Partners

Azienda

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