Key Benefits

Enhance Connections

Enhance Connections

Deliver a tailored experience, starting with identifying mobile callers before they reach your contact center. Capture mobile caller information like caller name, phone number, and billing zip code. Preserve context throughout the customer journey.

Better Customer Experience

Better Customer Experience

Let mobile callers route to your self-service web application for faster access to the information they need. You’ll cut wait times, reduce toll-free and agent costs, improve agent efficiency, and offer your customers a streamlined digital experience.

More Secure Transactions

More Secure Transactions

Next-generation, smartphone-based biometric identification solution that reduces fraud risks while enhancing customer experience. Use voice and facial recognition technology to deliver accurate customer identification.

Avaya Mobile Experience Named a TMC 2019 Communications Solutions Product of the Year

TMC honors products for innovation and excellence and recently named the Avaya Mobile Experience as a winner. Learn more about how to better serve your mobile callers and promote your web-based service options. 


70% of calls to contact centers are made from mobile phones  


71% of smartphone users send at least one text per day


Nearly 55% of U.S. households are mobile phone only

Service Information

Mobile Experience

  • Provide faster access to information and answers
  • Reduce toll costs and number of agents
  • Better utilize high value agents
  • Decrease wait times
Learn More

Mobile Identity

  • Be a leader in digital identity protection
  • Strengthen mobile caller authentication
  • Improve agent productivity
  • Blockchain-enabled
Learn More

With our Avaya Mobile Experience dashboard, we can see that 25% of our inbound calls are from mobile devices. The savings we’ve gained are considerable. This year, we’re projecting an annual savings of around 40% compared to last year.

Dustin Fails

Network Telecom Administrator











Explore Avaya Mobile Experience for Your Business

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