Mobility

Deliver a Superior Customer Experience for the Mobile Consumer

Create a consistent and exceptional engagement between your brand and customers, regardless of which devices they are using.

70%

70% of calls to contact centers are made from mobile phones  

71%

71% of smartphone users send at least one text per day

55%

Nearly 55% of U.S. households are mobile phone only

Key Benefits

Enhance Connections

Enhance Connections

Deliver a tailored experience, starting by identifying mobile callers before they reach your contact center. Gathering verified mobile caller information up front also increases operational efficiencies. 

Better Customer Experience

Better Customer Experience

Identify mobile callers and move them to a web experience for fast access to the information they need. You’ll cut wait times, reduce toll-free costs, and free agents to focus on higher-value activities.

More Secure Transactions

More Secure Transactions

Next-generation, smartphone-based biometric identification solution that reduces fraud risks while enhancing customer experience. Use voice and facial recognition technology to deliver accurate customer identification.

Product Information

Mobile Experience

  • Provide faster access to information and answers.
  • Reduce toll costs and number of agents.
  • Better utilize high value agents.
  • Decrease wait times.
Learn More

Mobile Identity

  • Be a leader in digital identity protection
  • Strengthen mobile caller authentication
  • Improve agent productivity
  • Blockchain- enabled
Learn More

Resources

Schede tecniche

Avaya Mobile Experience: Adapting Toll-Free Service for the Mobile World

Change how mobile phone users on toll-free lines interact with your contact center. Drive down costs. Deliver a better customer experience.

Blog

Mobility and Identity as a Service Can Transform Customer Experience

Avaya IX Mobility identifies mobile callers, sends the info to your contact center, and routes select calls to your mobile website.

Video

Avaya Mobile Experience

Create a better mobile experience for your contact center—capture the information needed to deliver the service mobile callers expect.

whitepapers

Avaya Mobile Experience

Avaya Mobile Experience gives you greater flexibility to serve mobile callers across the channels of their choice, seamlessly.

Article

No Jitter: Avaya Creates Unique Mobile CX Solution

In a category-breaking move, Avaya finds a way to deliver contextual information along with mobile calls destined for the contact center.

Get News about Avaya Mobile Experience

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Tutte le soluzioni

Comunicazioni unificate

Comunicazioni unificate

Incontra, condividi e collabora in
qualsiasi luogo e in qualsiasi momento.

Contact center

Contact center

Soluzioni intelligenti in termini di esperienza
cliente per le aziende di tutte le dimensioni.

Cloud

Cloud

UCaaS e CCaaS serviti in un'istanza
pubblica, privata o ibrida.

Dispositivi

Dispositivi

Migliore nel settore dei telefoni da tavolo
e delle soluzioni di conferenza audio e video

Servizi

Servizi

Servizi professionali e gestiti,
formazione e supporto.

Sede di Milano

Viale Thomas Alva Edison 110/b

20099, Sesto San Giovanni (Mi)

02-262931

Prodotti e Soluzioni

Comunicazioni Unificate

Contact Center

Cloud

Servizi

Telefoni e Dispositivi

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A.I.Connect

DevConnect

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