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Partner tecnologici Avaya

Soluzioni complete per risolvere le sfide aziendali

Le migliori soluzioni tecnologiche

Nessun provider tecnologico offre tutte le applicazioni di cui hai bisogno per offrire soluzioni in tutti gli ambiti della tua azienda. Nel corso degli anni abbiamo sviluppato partnership solide con alcuni dei marchi tecnologici più famosi al mondo.

Grazie all'impegno diretto in termini di risorse e sviluppo, all'integrazione dei prodotti, ai servizi solidi e alle relazioni con l'assistenza, le nostre alleanze offrono funzionalità semplici e continue attraverso soluzioni complete, innovative e di successo per i nostri clienti.

Afiniti

L'intelligenza artificiale applicata da Afiniti aumenta le migliori combinazioni in tempo reale tra chiamanti e agenti usando modelli statistici avanzati e dati raccolti da database di terze parti. Grazie ad Afiniti e Avaya, puoi trasformare il tuo contact center in un centro di ricavi.

Ulteriori informazioni.

Nuance

Nuance sta reinventando la relazione tra imprese e consumatori attraverso soluzioni di engagement cliente che sfruttano l'intelligenza artificiale. Nuance e Avaya collaborano per offrire soluzioni leader di mercato intelligenti di servizi self-service e assistiti ad aziende e agenzie governative di tutto il mondo. Tali soluzioni sono differenziate per parlato, biometria voce, assistente virtuale, chat Web e tecnologie cognitive, che consentono un servizio clienti multicanale per IVR, mobile e web.

Ulteriori informazioni.

Salesforce

Salesforce, la Piattaforma per il successo dei clienti e il CRM numero 1 al mondo, offre la possibilità a industrie e aziende di tutte le dimensioni di connettersi con i clienti in un modo tutto nuovo, usando le ultime innovazioni tecnologiche di cloud, social, mobile e data science. A febbraio 2017, Salesforce ha ampliato l'ultra decennale alleanza con Avaya per integrare in maniera più approfondita i prodotti per contact center delle due aziende a vantaggio dei clienti comuni.

Ulteriori informazioni.

Verint

Verint, leader globale nelle soluzioni di engagement dei clienti, vanta più di 10.000 clienti in più di 180 Paesi, incluso più dell'85% delle aziende Fortune 100. Avaya e Verint collaborano dal 2004 per offrire soluzioni innovative che aiutano a semplificare, modernizzare e automatizzare l'engagement del cliente riducendo al contempo i costi e la complessità delle operazioni.

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