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Customer Experience

Effortless Experiences, Every Time

Cloud-Powered Opportunities

Today’s multiexperience economy brings endless opportunity in a digital journey that crosses any device or app across various touchpoints. With Avaya, you can build customer loyalty by creating easy, fully-integrated interactions across any channel, any time.

 

Seamless Connections

Create a fully connected customer experience within any digital journey, whether you’re focusing on the contact center or UC.
 

Flexible Cloud Deployment

Choose the flexible deployment model that meets your business needs, whether it’s 100% as-a-service, a hybrid approach, or an on-premises solution.

Empowered Employees

Arm your employees with the tools they need to stay fully engaged so that they can deliver a superior customer experience.

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Create a Total Experience Strategy for Your Enterprise

Gartner explores why and how to elevate digital experiences across your entire organization. When you crush silos to interweave user experience and multiexperience, then apply them to both your customer and employee experiences, you achieve a total experience.

Ventana Research Names Avaya a Leader in Customer Experience

The 2022 Ventana Research for Agent Management Value Index assessment recognizes Avaya’s commitment and dedication to driving better experiences for both customers and employees.

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Ventana Research

What Every Business Needs to Consider for Amazing Customer Service

Bring your customer experience forward with new digital services that connect every channel, serve every device, and make both your teams and customers feel empowered. We can show you how.

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What Every Business Needs to Consider for Amazing Customer Service

A Day in the Life of Your Contact Center

See how you can create better experiences for both customers and staff. Read the stories of different businesses solving their customer service challenges using Avaya OneCloud CCaaS. We explore AI-powered solutions for integrated desktops and virtual assistants, in-the-moment data retrieval, real-time reporting, and an empowered workforce.

Your Guide to Better Experiences
A Day in the Life of Your Contact Center

Engagent Health Increases Conversions by 60% Using Avaya OneCloud Solutions

Under a pandemic-driven huge increase in call volume, Engagent maintains quality of service, keeps staff connected, and supports scalable growth.

Resources

Video

C3i Uses AI to Drive Insights into Customer Experiences

Hear how C3i Solutions, an HCL Technologies company, is using Avaya Conversational Intelligence and Avaya OneCloud CPaaS to offer...

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Video

Composing Distributed Hybrid Cloud - Q&A Blitz with ZK Research

In this quick Q&A you can learn how the shift from product to platform opens up new possibilities for organizations to support...

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Blog

Total Experience, Total Happiness

Total Experience is about making connections, providing a seamless link between customer, employee, user, and...

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Video

Mastering Employee Experience

In this video from Lopez Research, analyst Maribel Lopez discusses the intersection of employee and customer experience, and why a...

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Video

Hybrid Cloud and Composability

In this 10-minute informative interview, Avaya talks with ZK Research about innovation and capabilities that can help you create total...

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Podcast

Preparing for the Experience Economy, with Avaya CMO Simon Harrison

Simon Harrison joins The Customer Experience Show Podcast to discuss what the future of CX looks like as the world transitions into an...

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