Transform your contact center into a connection center with Avaya Infinity™

Reimagine your contact center

Avaya Infinity uses AI and intelligent orchestration to unify channels, insights, and workflows within your enterprise—turning fragmented interactions into meaningful, lasting customer relationships. Discover how it can transform your contact center into a hub of authentic connection.

• Get the advantage of cloud with security and data sovereignty of on-prem 
  Deploy a modern architecture with the speed and agility of the cloud while meeting enterprise security demands  
• Infuse omnichannel conversations with AI-driven workflows
  Enable fluid interactions across channels, orchestrated end-to-end with workflow and task automation 
• Hyper-personalize experiences for customers and employees
  Transform fragmented enterprise data into actionable real-time context for tailored, consistent experiences  
• Connect and orchestrate without heavy lift integrations
  Accelerate enterprise integration and customization with low-code/no-code workflow creation

"The Avaya Infinity platform stands out by addressing a critical gap in the market—real-world enterprise migration patterns are neither linear nor straightforward. Avaya’s flexible architecture, combined with strong orchestration capabilities, provides enterprises the agility to support their customers."

Oru Mohiuddin, Research Director,
Enterprise Communications and Collaboration, IDC