PERSONALIZED DEMO
Transform your contact center into a connection center
Discover how Avaya Infinity® unifies your data, AI, and workflows so customer interactions become connected, real-time experiences your enterprise can control.
With flexible deployment across cloud, hybrid, and local hyperscale environments, an open AI architecture, and enterprise-grade governance, Infinity gives teams a practical way to activate AI, preserve context, and improve outcomes across the customer journey.
Discover what's new:
- Tandem care operating model with Agentic AI
Bring AI and human agents into one coordinated operating model. Through Model Context Protocol (MCP), agentic AI can securely access enterprise systems in real time, preserve context across every handoff for a zero-repeat experience, and execute tasks during the interaction so that human agents can focus on empathy, judgment, and complex issues.
- Real-time enterprise intelligence from the contact center
Your contact center generates some of the most valuable live customer data in your entire organization. With Databricks and Real-Time Contextual Media Streaming, Avaya Infinity helps stream context such as transcripts, sentiment, intent, and interaction data into your enterprise AI stack so teams can act with a fuller picture of the customer.
- AI performance and real-time insights
Avaya Infinity connects contact center performance with enterprise data so teams can better understand why issues occur and where to act. The AI Performance Index (APIx) framework helps organizations evaluate AI across outcomes, efficiency, cost, and automation so that AI investments can be managed with greater accountability.
"For us, the move to Avaya Infinity came down to one word: trust. Trust that there was a plan, trust that the right people would be in the room, and confidence that if anything came up, we’d know what to do."
Alex Williams, Deputy CIO/CTO,
New York City Public Schools, the largest school district in the United States
Request your personalized demo
Here’s how it works:
1. Share your details.
2. We’ll follow up to schedule a time.
3. Join a tailored session focused on your CX and AI goals.