Leveraging AI to transform K-12 and higher education contact centers: A path to enhanced efficiency and engagement

AI is pushing its way through the education sector, transforming the way schools, colleges and universities support their students, parents, faculty and staff. One big challenge these institutions are facing is handling the flood of inquiries they receive on a daily basis. From questions about admissions and financial aid to academic support and campus services...

Read more on the Higher Ed Dive website.