AI Bots for Customer Experience: Trends, Insights, and Examples

How can you implement AI bots in your company, and what will they be able to do for you? Here’s how Avaya expects things to shake out.

The hype surrounding AI-based voice and chatbots is evident, but do they deliver? Most still perform only extremely basic tasks and often mirror the poor practices of traditional IVRs. Customers may be open to the idea, but only 30% believe that chatbots and virtual assistants make it easier to address their service issues...

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