Connect your employees to your customers across the channels they use most.
Automate and personalize business processes with prebuilt or customized apps.
Call, meet, message, and more—all in one app.
Connect people, tasks, tools, and more in a customizable app built for immersive collaboration.
Rely on our team of experts to help you get the most from your investment.
Consult with the experts to create your best customer journey.
Find a cloud that’s flexible, secure, and dedicated to your organization.
Explore our complete portfolio of devices for individuals and conference rooms.
See what’s next for your full-featured call center.
Explore your options for communications innovation.
Take collaboration, both inside and out, to the next level.
Move at your pace with Avaya’s hybrid cloud options.
Deliver effortless experiences for customers and employees at every touchpoint.
Help your contact center run smoothly, no matter where your employees are.
Find an Authorized Avaya Channel Partner in your part of the world.
Build new, innovative communications solutions via Avaya’s open solution platforms.
See our partnerships with leading technology companies for unique and value-adding solutions.
Explore all of the partner types and programs available at Avaya
Sell the Avaya portfolio with benefits, incentives, lead gen, training, and marketing resources.
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Review the terms and policies associated with Avaya software and services.
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Browse terms used in the purchasing of many Avaya solutions and legal terms referenced in our contract documents.
Policies & Additional Terms for Cloud Services
Data Processing Agreements
License Terms & Policies
Cloud Services Matrix
Software License & Services Agreement (SLSA)
Professional Services & Equipment Terms
Professional Services Terms
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Gain a better understanding of terminology and references used in Avaya contracts. Here, we provide information that supports the purchase of many Avaya solutions and legal terms you may see. Archived versions of documents are available so you can find information relevant to your contract period.
These are the policies or additional terms that are incorporated as part of a Master Cloud Agreement or SLSA.
The Cloud Services Matrix indicates the use policies and applicable service descriptions related to certain Avaya Services that can be purchased under the Master Cloud Agreement or SLSA. Avaya reserves the right to update the matrix periodically.
Transactional terms of sale to cover products (software and hardware), subscription licensing and services – professional, support, subscription, managed, and cloud.
See Avaya's Service Descriptions, Subscription Licensing Supplements, and Service Agreement Supplements.
The Avaya Business Associate Addendum or BAA applies to purchases of HIPAA compliant Avaya Services only within the US from Avaya LLC or Avaya Cloud Inc.