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Avaya Legal - Terms of Sale

Browse terms used in the purchasing of many Avaya solutions and legal terms referenced in our contract documents.

Gain a better understanding of terminology and references used in Avaya contracts. Here, we provide information that supports the purchase of many Avaya solutions and legal terms you may see. Archived versions of documents are available so you can find information relevant to your contract period.

Cloud Services Matrix

The Cloud Services Matrix indicates the use policies and applicable service descriptions related to certain Avaya Services that can be purchased under the Master Cloud Agreement or SLSA. Avaya reserves the right to update the matrix periodically.

Service Descriptions

See Avaya's Service Descriptions, Subscription Licensing Supplements, and Service Agreement Supplements.


The Avaya Business Associate Addendum or BAA applies to purchases of HIPAA compliant Avaya Services only within the US from Avaya LLC or Avaya Cloud Inc.

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