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Avaya Legal
Browse terms used in the purchasing of many Avaya solutions and legal terms referenced in our contract documents.
Explore Terms
Policies & Additional Terms for Cloud Services
Data Processing Agreements
License Terms & Policies
Cloud Services Matrix
Software License & Services Agreement (SLSA)
Professional Services & Equipment Terms
Professional Services Terms
Service Descriptions
Gain a better understanding of terminology and references used in Avaya contracts. Here, we provide information that supports the purchase of many Avaya solutions and legal terms you may see. Archived versions of documents are available so you can find information relevant to your contract period.
These are the policies or additional terms that are incorporated as part of a Master Cloud Agreement or SLSA.
The Cloud Services Matrix indicates the use policies and applicable service descriptions related to certain Avaya Services that can be purchased under the Master Cloud Agreement or SLSA. Avaya reserves the right to update the matrix periodically.
Transactional terms of sale to cover products (software and hardware), subscription licensing and services – professional, support, subscription, managed, and cloud.
See Avaya's Service Descriptions, Subscription Licensing Supplements, and Service Agreement Supplements.