Compare Plans


Avaya Cloud Office™ Expands Global Availability and Offers New Features That Simplify the Way Organizations Communicate

Singapore – May 25, 2022Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration and RingCentral Inc. (NYSE: RNG), a leading provider of global cloud communications, video meetings and collaboration today announced the ongoing global expansion of Avaya Cloud Office® by RingCentral in Singapore.

Avaya Cloud Office is part of the Avaya OneCloud platform, which is a Total Experience platform that delivers UCaaS (unified communications-as-a-service) and CCaaS (contact-centre-as-a-service). Garnering global acclaim for enabling comprehensive communications, Avaya Cloud Office gives employees a modern, consolidated and streamlined workspace, while customers gain improved agent reachability, additional support for remote staff, and having an all-in-one solution that delivers holistic customer experiences.

“In the hybrid work era, adoption of flexible, cloud-based collaboration services is accelerating among organizations of varying sizes, industries, and world regions. Avaya Cloud Office is really out to serve that need – empowering effective hybrid work and driving productivity while ensuring a great employee experience,” said Krishna Baidya, Head of Customer Contact & Connected Work Research, Frost & Sullivan. “The end-to-end solution pushes strongly on the notion of composability, creating a total experience environment, breaking down the silos between employees and customer contact personnel. Avaya’s continued innovation, strength in partner network, and global services reach combine well with a solid and reliable yet open platform differentiates well to present an adaptable, flexible, and easy-to-use solution.”

“With hybrid and remote working here to stay, the launch of Avaya Cloud Office proves a ‘great-fit’ solution for the times. In the current environment, businesses must re-evaluate their operational roadmaps more frequently - including key tools such as collaboration and communication solutions. While striving to meet higher customer and employee expectations for effortless communications, the Avaya Cloud Office improves effectiveness and efficiency through affordability and ease of use, which we anticipate will generate strong interest from all businesses in Singapore,” said Sami Ammous, Vice President Asia-Pacific and Japan (APJ) at Avaya.

With the government’s current drive to provide more digital support for small and medium enterprises (SMEs), to help them function more efficiently and productively, Avaya Cloud Office is ideal under the new normal. It allows business teams to call, meet, share, collaborate, and more, from anywhere, from any device – iOS and Android. It’s effectively their office in an app.

“Avaya Cloud Office is also designed to help businesses migrate to a secure, reliable platform without the hassle of managing technology. It can also be customised to meet their needs, timelines, and budgets with a flexible subscription model,” said Ammous.

As part of the launch Avaya has also signed up Westcon-Comstor as a Technology Services Distributor (TDS), which will see the latter distribute Avaya Cloud Office and other Avaya solutions in Singapore. The extended partnership will help channel partners and agents ease joint customers’ transition to cloud-based unified communications and collaboration.

“Partnering with Avaya as a Technology Services Distributor offers tremendous potential on many fronts, and we look forward to promoting the benefits of this ‘power of one’ solution to all businesses throughout Singapore,” said Patrick Aronson, Executive Vice President of Westcon in APAC. “It’s a solution that simplifies operations for both our partners and our end customers, no matter their industry or their size. From a single, elegant app, everyone is put on the ‘same page’ with a common, intuitive interface which runs on any device. Partnering with Avaya as a Master Agent allows our selling partners to focus on what they do best – introducing the world's best technologies to their customers and it's another way Westcon-Comstor delivers Partner Success.”

By helping organizations power their business with flexible experiences built for the work world of today, and the challenges of tomorrow, features include:

  • Turn any room into a video conference room with the Avaya Cloud Office Rooms with CU360 feature. 
  • Avaya plug and play cameras make it easy to get high quality video wherever you are.
  • Video meetings include screens sharing, annotations, break out rooms, participant engagement features such as raise hand and other emoticons, as well as end-to-end encryption.
  • Enhanced migration tools and features to facilitate the transition of customers on previous Avaya UC premise-based platforms to Avaya Cloud Office, enabling them to seamlessly access the feature-rich UCaaS capabilities of calling, meetings, messaging, and more – all based in the cloud.
  • Additional features like Call Park and Page allow customers to transition from existing Avaya platforms without changing the current processes they use every day.

Avaya Cloud Office is currently available in 14 countries, including Singapore, adding to a list of markets that includes the Uinted States, Australia, Austria, Belgium, Canada, France, Germany, Ireland, Italy, the Netherlands, Portugal, Spain, and the United Kingdom. It is also supported by a team of more than 5,000 service and technical experts worldwide.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect from any location, on any device, and via any mode. RingCentral provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact centre solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customise business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world. © 2020 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.


Alex Alias and
Julianne Embry

Avaya PR

About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at

Cautionary Note Regarding Forward-Looking Statements

This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Annual Report on Form 10-K and subsequent quarterly reports on Form 10-Q filed with the Securities and Exchange Commission (the “SEC”) available at, and may cause the Company’s actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this press release may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.

All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.

Source: Avaya Newsroom

Loading page...
Error: There was a problem processing your request.