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The Power of CX – as Told by the Customer

Customer experience (CX) has become an important differentiator for businesses across all types of industries. Because today’s customers expect numerous contact options —voice, video, chat, messaging, and more— along with faster responses, and a more personalised approach, organisations that can deliver this are able to drive all aspects of business performance, growth, and ultimately success. Our goal is to... 

Read more on the Contact Centres website. 

About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at

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