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Leveraging AI to transform K-12 and higher education contact centers: A path to enhanced efficiency and engagement

AI is pushing its way through the education sector, transforming the way schools, colleges and universities support their students, parents, faculty and staff. One big challenge these institutions are facing is handling the flood of inquiries they receive on a daily basis. From questions about admissions and financial aid to academic support and campus services...

Read more on the Higher Ed Dive website. 

About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at

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