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A digital paradigm shift for emergency communications: Toronto Fire Services makes history with Avaya

The first telephone call was made almost 150 years ago in Ontario, Canada by Alexander Graham Bell. Today, that call would probably look different. He might have texted Mr. Watson, record a video, or send a DM. There are so many ways we now communicate, and we… 

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About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at

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