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Avaya is Back

The company’s post-bankruptcy strategy has a laser focus on CX while deprecating PBX and UCaaS.

At its Engage event in June, Avaya declared customer experience (CX) its North Star after emerging from Chapter 11 bankruptcy in May. The company shared its strategy for winning in the CX marketplace and providing its premises-based PBX and contact center customers with options to remain on-prem, use hybrid solutions, and/or move to a cloud option. The company also implied that there may be a deepening partnership with Microsoft... 


About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at

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