Bringing Your Employees Together Under a Shared Customer Experience Ownership Model

Breaking communication siloes between contact center and non-contact center employees is paramount to improving customer satisfaction, employee engagement, and operating costs. 

The average contact center agent spends 15% of their working day chasing down information needed to serve customers. These hours can add up to a financial loss of $1.5 million annually for a 200-agent contact center, according to Aberdeen. How much is your organization losing?

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