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Avaya: Reasons To Be Optimistic

Despite troubling financial news, Avaya might have a reason to feel optimistic in the appointment of Alan Masarek as CEO.

I have been a contributing writer to No Jitter (and its predecessor, VoIP Loop) since its inception in 2007. In those 15 years, I’ve written many posts about Avaya and its acquired companies (notably Nortel). As the undisputed market share leader in the contact center market for decades, No Jitter readers welcomed posts about the company’s strategy and leadership.


About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at

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