Recent Articles

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Where to Invest to Enable Smart, Competitive Team Collaboration

  • Karen Hardy
  • April 25, 2018 | Estimated reading time: 4 minutes to read
  • Enterprises have reached a tipping point in terms of team collaboration. They recognize its competitive value. They’re investing and doing it quickly. They’re moving forward…
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When Done Right, AI Can Turn the Contact Center into a Revenue Generator

  • Laurent Philonenko
  • April 24, 2018 | Estimated reading time: 5 minutes to read
  • What if we can make contact center agents better, faster, smarter to more successfully create loyal, forever customers? This has been the goal of contact…
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Avaya Corporate Responsibility Progress As We Celebrate Earth Day 2018

  • Sara Broadbent
  • April 19, 2018 | Estimated reading time: 2 minutes to read
  • This Sunday is Earth Day, a day in which the global community comes together in the common pursuit to preserve and protect our natural world.…
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Avaya & WBL Services: Communications Technology for the Big Draft Event

  • Andy Steen
  • April 18, 2018 | Estimated reading time: 4 minutes to read
  • Are they quicker than fast? Do they have good hands? How’s their lateral agility? Are they fluid? At the annual player selection meeting, these are…
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The “New” Employee Experience Isn’t All That New

  • Karen Hardy
  • April 17, 2018 | Estimated reading time: 4 minutes to read
  • There’s no denying the rise of new employee expectations, but does this require an entirely new approach to employee experience? I don’t think so. The…
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Building a Diverse and Inclusive Workplace—Avaya’s Priority Commitment

  • Jim Chirico
  • April 13, 2018 | Estimated reading time: 3 minutes to read
  • Diversity and inclusion advocate Vernā Myers uses a terrific illustration about the difference between diversity and inclusion, and why you can’t have the former without…