All-in-one cloud communications
Cloud communications that think, summarize, and streamline, powered by AI.
Avaya Cloud Office redefines how your business communicates
With simplicity, ease of use, and a wide range of customizable options,
Avaya Cloud Office empowers organizations of any size to enhance their
employee experiences, leading to improved customer experiences.
Streamlined communication
Enable seamless team collaboration with communications—calls, messaging, and meetings—all in one platform. Leverage AI across channels to save time, enhance clarity, and boost productivity.
Simplified administration
Automatic updates keep your communication platform current and disruption-free with no manual effort required. Our hands-off solution makes administration a breeze.
Tailored cloud migration
Provide your business a path to cloud communication with familiar Avaya telephony features and devices. Avaya Cloud Office is uniquely positioned to provide Avaya customers limited business disruption and modern cloud features at the same time.
Trusted reliability & security
High-quality calling is backed by 99.999% platform availability. Top security certifications, such as HITRUST, SOC2, SOC3, and more, protect your communications.
Find the right price
Compare pricing packages and find the best fit for your business.
See what’s possible with cloud communications
Request a demoExplore Avaya Cloud Office Features
Need to go global?
Extend the same communications capabilities across more than 40 countries worldwide.
Better calling in Microsoft Teams
Seamlessly add Avaya Cloud Office’s reliable and powerful cloud-based calling to your Microsoft Teams.
Your own personal AI assistant
Avaya Cloud Office AI Assistant helps you save time, communicate better, and act faster.
Frequently asked questions
What is Avaya Cloud Office?
Avaya Cloud Office is a cloud-based communications system with enterprise grade voice, video, IM/messaging, meetings, conferencing and collaboration. With Avaya Cloud Office you can easily connect all your workers, whether in the office, mobile, or remote to a single system regardless of their location.
Where is Avaya Cloud Office available?
Avaya Cloud Office is available in 15 billing countries:
- North America: USA, Canada
- Europe: UK, Ireland, Portugal, Spain, France, Germany, Belgium, Netherlands, Austria, Italy, Switzerland
- Asia Pacific: Australia, Singapore
Subscribe to Avaya Cloud Office in one of the above billing countries and you can extend your global reach to over 40 countries with the Global Office feature. Get the same great all-in-one calling, meeting, and messaging solution, all on a single global bill, in your billing country currency. Plus, you can establish virtual numbers, either local or toll-free, for incoming calls in over 100 countries.
What are the benefits of Avaya Cloud Office?
One solution for all your communications needs: No onsite PBX hardware to install or maintain—you use it, we manage it for you. Connect your office, remote, and mobile workers to a single system. Never miss a call. And, collaborate from anywhere on any device.
Are all my calls secure with Avaya Cloud Office?
Yes. Avaya Cloud Office uses encryption to safeguard your day-to-day business communication to ensure secure voice between endpoints on the network, including desk phones, conference phones, and the Avaya Cloud Office mobile app and desktop app. Other security features include number masking and STIR/SHAKEN standards to mitigate RoboCalls.
What AI capabilities come with Avaya Cloud Office?
Avaya Cloud Office includes AI capabilities to assist you with everyday tasks on every channel:
- Voice: AI Assistant will transcribe your voice calls and glean out key action items and decisions made from the conversation.
- Meetings: Review meeting summaries, highlights, transcripts, and closed captions for every video meeting you record.
- Messaging: Use AI Assistant to polish your messages, summarize threads, and translate messages into six languages.
These capabilities are currently only available in the U.S. Review the pricing page for more AI capability details.
What features are included with Avaya Cloud Office?
Avaya Cloud Office delivers a rich set of features for everyday internal or external business communications. View the features available by package tier on the Pricing page.
What Avaya desk phones are compatible with Avaya Cloud Office?
The Avaya J100 Series IP Phones (J139, J159, J179, J189, and J100 Expansion Module) and the Avaya Conference Phone B199 are supported.
Does Avaya Cloud Office work on mobile devices?
Yes. All Avaya Cloud Office customers can use the mobile app at no additional cost. The app provides access to your entire Avaya Cloud Office communication solution. The app is downloadable from the iOS App Store and the Google Play Store.
How long does Avaya Cloud Office take to activate?
Your account and phone number are activated immediately, and your phones will arrive in 5-7 business days, depending on the shipping method.
What types of reports can be generated?
Avaya Cloud Office gives you the ability to create reports with historical call data, such as inbound and outbound call volume, total number of calls, information about missed/answered calls, average calls per day/per user, times, and more.
What training is available?
These courses are available for Avaya Cloud Office Customer Administrators:
64010W – Introducing Avaya Cloud Office Service Web (30 mins)
64020W – Administering Avaya Cloud Office (60-90 mins)