Professional Services
Professional Services
Atento is one of the world's leading business process outsourcers, operating in 16 countries. Atento’s customer needs and expectations are evolving and growing, with flexibility, customization and cost-effectiveness the major drivers. Atento’s partnership with Avaya enables AI and contact centers that help companies strengthen relations with their clients, using a technology platform that supports exceptional multichannel interactions and positive customer experiences. The result has been measurable increases in agent productivity and customer satisfaction.
Reduction in post-call work
Real-time sentiment transcription
Lines of business utilizing Avaya Cloud and AI (within 4 months)
We conducted an extensive review of available market solutions, Avaya clearly differentiated themselves in terms of the approach to AI
The AI transcription capabilities with the Avaya Conversational Intelligence solution have been a game-changer.
Overall, we’ve been able to drastically improve the experiences we deliver while reducing total cost to serve for our customers.
Atento, one of the world's leading business process outsourcers, operates in 16 countries. Atento contact centers help companies strengthen relations with their clients, using a technology platform that supports exceptional multichannel interactions and positive customer experiences.
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