Legacy? Meet Infinity: Avaya’s Bold Bet on Cloud-AI CX

AI-native, cloud-smart, and legacy-tolerant—this isn’t your old-school contact center tech. Avaya’s new Infinity™ platform wants to be the connective tissue of tomorrow’s enterprise communications.

Avaya dropped its Infinity™ platform—not just a product, but a full-stack play to unify cloud-native CX with legacy system resilience. It promises to let enterprises scale AI-driven customer engagement without the nuclear option of ripping out their existing infrastructure. Read the full article here.