Legacy? Meet Infinity: Avaya’s Bold Bet on Cloud-AI CX
AI-native, cloud-smart, and legacy-tolerant—this isn’t your old-school contact center tech. Avaya’s new Infinity™ platform wants to be the connective tissue of tomorrow’s enterprise communications.
Avaya dropped its Infinity™ platform—not just a product, but a full-stack play to unify cloud-native CX with legacy system resilience. It promises to let enterprises scale AI-driven customer engagement without the nuclear option of ripping out their existing infrastructure. Read the full article here.
About Avaya
Avaya is a global enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable customer connections. Avaya Infinity® and Avaya Nexus™ form the backbone of Avaya’s next-generation communications strategy—unifying fragmented experiences, evolving the contact center into the enterprise connection center, and powering mission-critical voice infrastructure. Together, they strengthen relationships that create business value.
Learn more at https://www.avaya.com.