Newsroom
Balancing Human Expertise and AI in Customer Service
David Dungay speaks to David Funck, Avaya's Global Vice President and Chief Architect, about how to strike the perfect balance between human and AI interactions. Read the full article here.
About Avaya
Avaya is a global enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable customer connections. Avaya Infinity® and Avaya Nexus™ form the backbone of Avaya’s next-generation communications strategy—unifying fragmented experiences, evolving the contact center into the enterprise connection center, and powering mission-critical voice infrastructure. Together, they strengthen relationships that create business value.
Learn more at https://www.avaya.com.