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Silver Spring Pathfinder’s Secret to Innovation: Avaya Experience Platform

Avaya Experience Platform allowed the Silver Spring Pathfinder (SSP) to innovate with omnichannel, virtual work capabilities, and more all while retaining its core service.

The government of Singapore recognizes that Persons with Disabilities (PWDs) have historically suffered from substantially reduced prospects of securing and retaining employment and is actively encouraging employers to look for ways to utilize this very capable but often overlooked group. Silver Spring Pathfinder (SSP) is championing change on this front, seeing the strengths and skills that PWDs can bring to contact center operations and helping to drive interest in PWD hiring, which has increased 30% since 2020.


About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at

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