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What is UCaaS

Learn how Unified Communications as a Service both expands and simplifies your communications options, so you can take collaboration to the next level for both employees and customers.

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The Next ‘Verse’ to Shape the Customer Experience? The YOUniverse, of Course

The Next ‘Verse’ to Shape the Customer Experience? The YOUniverse, of Course

The concepts of Metaverse, Multiverse, and now — the YOUniverse — all have important characteristics that...

Steve Brock

June 23 4 min read

Woman working in a call center with a male colleague.

What is Contact Center as a Service (CCaaS)?

Contact Center as a Service (CCaaS) is a cloud-based customer service application that manages and tracks customer...

Paul Lang

May 03 8 min read

Keys to Planning a Successful Cloud Adoption

Keys to Planning a Successful Cloud Adoption

At Avaya, we know we are better together. So naturally, capabilities that bring people together like communications,...

Oliver Bengtsson

January 19 3 min read

Avaya bridges the Microsoft Digital Contact Center Divide

Avaya bridges the Microsoft Digital Contact Center Divide

Avaya has long believed in the power and value of open platforms and ecosystems and is offering customers the...

Eric Rossman

July 22 2 min read

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Avaya’s Top Takeaways from Customer Contact Week Las Vegas 2022

Avaya’s Top Takeaways from Customer Contact Week Las Vegas 2022

Thousands of business leaders packed Caesars Forum last month for Customer Contact Week in Las Vegas, the world’s...

Diane Otto

July 19 3 min read

Elevating CX in the Healthcare Payer Space: Trends and Insights

Elevating CX in the Healthcare Payer Space: Trends and Insights

There’s no time to waste for elevating customer experience in the healthcare payer space. Avaya’s latest...

Alisson Moore

July 18 3 min read

Using Data to Build Relationships and Revenue in Media & Entertainment

Using Data to Build Relationships and Revenue in Media & Entertainment

The pandemic propelled an already dynamic media & entertainment (M&E) industry to new heights. Avaya’s new...

Alisson Moore

July 11 3 min read

Creating a Well-designed Digital Banking Customer Experience

Creating a Well-designed Digital Banking Customer Experience

The move to digital banking is accelerating. Avaya’s Life and Work Beyond research shows that nearly 40% of U.S....

Alisson Moore

June 21 3 min read

How Can We Be Better for Our Customer Service Employees?

How Can We Be Better for Our Customer Service Employees?

Sixty percent of contact center agents say their companies don’t always provide the technology they need to...

Paul Lang

June 16 3 min read

Avaya at Customer Contact Week 2022: Know Before You Go

Avaya at Customer Contact Week 2022: Know Before You Go

In today’s ever-changing market, creating memorable customer experiences requires flexible and composable...

Paul Lang

June 02 1 min read

The Five Best Cloud-Based Alternatives to Microsoft Teams

The Five Best Cloud-Based Alternatives to Microsoft Teams

Microsoft Teams is a common choice for organizations that need a unified communications (UC) solution and already rely...

Mike Kuch

August 09 8 min read

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Technology: The Great Equalizer

Technology: The Great Equalizer

The need for better work-life balance is greater than ever before. Employees are asking for more flexibility as digital...

Oliver Bengtsson

June 15 2 min read

Communications in College: Not Just a Degree

Communications in College: Not Just a Degree

As we look towards a hopeful post-pandemic future, academia is one of those areas that not only provides unique case...

Oliver Bengtsson

May 04 4 min read

Barista and businesswoman using technology in cafe

What Is Unified Communications as a Service (UCaaS)?

Understanding communications from the cloud, UCaaS, is simpler than it seems — in fact, you’re likely...

Scott Hanwell

April 27 5 min read

Empowering the Connected Agency

Empowering the Connected Agency

It’s All About Empowerment If you’re reading this as a decision-maker within a government agency –...

Oliver Bengtsson

April 13 3 min read

The Flexible Workforce of the Future

The Flexible Workforce of the Future

Work from Anywhere Over the past couple of years, we’ve adapted and learned a lot along the way. We’ve...

Oliver Bengtsson

April 04 2 min read

The Incredible Growth of Cloud-Based Communications

The Incredible Growth of Cloud-Based Communications

The Importance of the Cloud How many sectors have seen 82% growth within the past few years? If your answer had...

Oliver Bengtsson

March 04 2 min read