Recent Articles

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Using Blockchain Technology to Measure CX—See Your Happiness Scores

  • Ahmed Helmy
  • March 20, 2018 | Estimated reading time: 2 minutes to read
  • Today, many of us are celebrating the International Day of Happiness, which is focused on making happiness a greater priority for all of us. We…
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Avaya Cloud for the Collegiate Championship Basketball Tournament

  • Andy Steen
  • March 16, 2018 | Estimated reading time: 4 minutes to read
  • When you think of a great starting five in basketball, you think of fast, agile, smart players. Those same characteristics are needed to deliver fan,…
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Connected Health: The Digital Transformation of Care Innovation

  • Alison Nicole Haughton
  • March 16, 2018 | Estimated reading time: 3 minutes to read
  • All around the world, across the spectrum of disease, IT is changing our approach to chronic conditions and how we approach connected health. Text messages…
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Feds Want 21st Century Collaboration Tools Despite Legacy System Limits

  • Jerry Dotson
  • March 15, 2018 | Estimated reading time: 3 minutes to read
  • Newly released survey results may mean big changes are on the horizon for government agencies. The survey, conducted by the Government Business Council and underwritten…
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Avaya Equinox, Now with Team Collaboration, Just Got More “Go-To”

  • Mike Kuch
  • March 13, 2018 | Estimated reading time: 4 minutes to read
  •   I recently read that the Apple App Store now contains about 2.2 million apps. It’s an amazing number and a testament to the creativity…
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Building SMS Text Bots is a Breeze

  • Andrew Prokop
  • March 12, 2018 | Estimated reading time: 5 minutes to read
  • As a nerdy guy, I love movies about other nerdy guys. Give me movies like “A Beautiful Mind,” “The Theory of Everything,” or “Einstein and…