What is UCaaS
Learn how Unified Communications as a Service both expands and simplifies your communications options, so you can take collaboration to the next level for both employees and customers.
Popular Reading
Avaya at Customer Contact Week 2022: Know Before You Go
In today’s ever-changing market, creating memorable customer experiences requires flexible and composable...
June 02 1 min read
What is Contact Center as a Service (CCaaS)?
Contact Center as a Service (CCaaS) is a cloud-based customer service application that manages and tracks customer...
May 03 8 min read
Keys to Planning a Successful Cloud Adoption
At Avaya, we know we are better together. So naturally, capabilities that bring people together like communications,...
January 19 3 min read
Customer Experience
View All Customer Experience Posts
Creating a Well-designed Digital Banking Customer Experience
The move to digital banking is accelerating. Avaya’s Life and Work Beyond research shows that nearly 40% of U.S....
Alisson Moore
June 21 3 min read
How Can We Be Better for Our Customer Service Employees?
Sixty percent of contact center agents say their companies don’t always provide the technology they need to...
June 16 3 min read
Avaya at Customer Contact Week 2022: Know Before You Go
In today’s ever-changing market, creating memorable customer experiences requires flexible and composable...
June 02 1 min read
Greater Customer Experiences by Way of a Great Total Experience
Total Experience is a comprehensive strategy that connects multi-experience (MX) with customer experience (CX), employee...
May 17 4 min read
Three Ways Higher Education Institutions Can Digitally Integrate to Better Compete
If there was ever a time to digitally transform higher education, it’s now. Digital dexterity has dramatically...
May 10 3 min read
Accelerating Cloud Workload Migrations: Avaya expands OneCloud Public, Private and Hybrid options on Microsoft Azure
Today, we’re excited to announce that we have entered into a strategic partnership with Microsoft, pairing the...
May 09 2 min read
What is Contact Center as a Service (CCaaS)?
Contact Center as a Service (CCaaS) is a cloud-based customer service application that manages and tracks customer...
May 03 8 min read
Hybrid Workplace
View All Hybrid Workplace Posts
Technology: The Great Equalizer
The need for better work-life balance is greater than ever before. Employees are asking for more flexibility as digital...
Oliver Bengtsson
June 15 2 min read
Communications in College: Not Just a Degree
As we look towards a hopeful post-pandemic future, academia is one of those areas that not only provides unique case...
May 04 4 min read
What Is Unified Communications as a Service (UCaaS)?
Understanding communications from the cloud, UCaaS, is simpler than it seems — in fact, you’re likely...
April 27 5 min read
Empowering the Connected Agency
It’s All About Empowerment If you’re reading this as a decision-maker within a government agency –...
April 13 3 min read
The Flexible Workforce of the Future
Work from Anywhere Over the past couple of years, we’ve adapted and learned a lot along the way. We’ve...
April 04 2 min read
The Incredible Growth of Cloud-Based Communications
The Importance of the Cloud How many sectors have seen 82% growth within the past few years? If your answer had...
March 04 2 min read
Leveraging Cloud Communications to Connect with Constituents
During the global COVID-19 pandemic, something interesting happened: the number of state and local officials working...
February 28 2 min read
Latest Blogs
The Next ‘Verse’ to Shape the Customer Experience? The YOUniverse, of Course
June 23 4 min read
Creating a Well-designed Digital Banking Customer Experience
June 21 3 min read
How Can We Be Better for Our Customer Service Employees?
June 16 3 min read
Technology: The Great Equalizer
June 15 2 min read
The Importance of Gender-Neutral Language
June 14 1 min read
Avaya at Customer Contact Week 2022: Know Before You Go
June 02 1 min read
