What is UCaaS
Learn how Unified Communications as a Service both expands and simplifies your communications options, so you can take collaboration to the next level for both employees and customers.
Popular Reading
Avaya Recognized by Ventana Research as an Exemplary Vendor and a Value Index Leader
Ventana Research recently released their 2022 Value Index on Agent Management, a robustly quantified, research-based...
January 25 2 min read
Keys to Planning a Successful Cloud Adoption
At Avaya, we know we are better together. So naturally, capabilities that bring people together like communications,...
January 19 3 min read
Six Elements of Success When Moving to Avaya OneCloud CCaaS
The ideas and insights below will help you develop a successful plan for migrating to Avaya OneCloud CCaaS...
January 06 4 min read
Customer Experience
View All Customer Experience Posts
Greater Customer Experiences by Way of a Great Total Experience
Total Experience is a comprehensive strategy that connects multi-experience (MX) with customer experience (CX), employee...
Paul Lang
May 17 4 min read
Three Ways Higher Education Institutions Can Digitally Integrate to Better Compete
If there was ever a time to digitally transform higher education, it’s now. Digital dexterity has dramatically...
May 10 3 min read
Accelerating Cloud Workload Migrations: Avaya expands OneCloud Public, Private and Hybrid options on Microsoft Azure
Today, we’re excited to announce that we have entered into a strategic partnership with Microsoft, pairing the...
May 09 2 min read
What is Contact Center as a Service (CCaaS)?
Contact Center as a Service (CCaaS) is a cloud-based customer service application that manages and tracks customer...
May 03 8 min read
The Business Case for Virtual Agents, and How to Deploy a Custom Solution Quickly
The use of virtual agents is exploding as companies look to improve customer experiences and increase efficiencies and...
April 26 2 min read
Go Beyond Business Standards With This New Innovation Tool
This was written by Sam Fakhoury, Strategic Programs Leader – Avaya Professional Services, Avaya and Mark...
April 06 2 min read
Succeeding with Identity-centered Security in the Contact Center
Every interaction and transaction that goes through a customer service center (paying a bill, booking a flight, applying...
March 28 5 min read
Hybrid Workplace
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Communications in College: Not Just a Degree
As we look towards a hopeful post-pandemic future, academia is one of those areas that not only provides unique case...
Oliver Bengtsson
May 04 4 min read
What Is Unified Communications as a Service (UCaaS)?
Understanding communications from the cloud, UCaaS, is simpler than it seems — in fact, you’re likely...
April 27 5 min read
Empowering the Connected Agency
It’s All About Empowerment If you’re reading this as a decision-maker within a government agency –...
April 13 3 min read
The Flexible Workforce of the Future
Work from Anywhere Over the past couple of years, we’ve adapted and learned a lot along the way. We’ve...
April 04 2 min read
The Incredible Growth of Cloud-Based Communications
The Importance of the Cloud How many sectors have seen 82% growth within the past few years? If your answer had...
March 04 2 min read
Leveraging Cloud Communications to Connect with Constituents
During the global COVID-19 pandemic, something interesting happened: the number of state and local officials working...
February 28 2 min read
Navigating Public Sector Communication Challenges with a Remote Workforce
As we move more and more towards understanding what a workforce means during the ongoing pandemic, important work...
February 15 3 min read
Latest Blogs
Greater Customer Experiences by Way of a Great Total Experience
May 17 4 min read
Avaya Female Executives Named 2022 CRN Women of the Channel
May 16 2 min read
Composed Experiences – Going to the Doctor
May 05 2 min read
Communications in College: Not Just a Degree
May 04 4 min read
