Effortless
The word that best describes the future is “Effortless.” The progression of on-demand technologies combined with our increased ability to control these technologies puts us all on a trajectory toward the future of effortless. However, effortless experiences will not just happen, they must be composed.
Popular Reading
5 Ways Small Businesses Win Big By Moving Their Communications to the Cloud
The question of whether to move from an on-premises PBX (Private Branch Exchange) to a cloud communication solution can...
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Serving the Everything Customer
Today’s customers present us with a paradox – they want everything, but not all at the same time. Sometimes...
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Now Could Be The Time To Shift Your Contact Center To The Cloud
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Customer Experience
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Today’s Customers Want Everything. Here’s How to Give it to Them.
Today’s customer is more sophisticated than ever. They are inquisitive yet impatient, decisive yet unpredictable,...
Natalie Keightley
April 20 3 min read
Healthcare Payers Need to Update their Technology to Compete
This blog was written by Elka Popova, Frost & Sullivan, Connected Work & Digital Experience Vice President and...
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4 Things Holding Your Business Back from Delivering Amazing Customer Service
Successful organizations understand the importance of customer service and go above and beyond to excite and impress....
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When you first started your business, things were simple. Customer service was the occasional ring of your phone. Over...
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CRM Role in Omnichannel and The Journey Towards Multiexperience
CRM is instrumental in the development of an Omnichannel. However, many businesses are incorrectly delegating tasks in...
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Layered Innovation When Customers Need It Most: Leveraging Avaya OneCloud
My greatest satisfaction is witnessing in real-time how Avaya partners can take ideas based on customer feedback and...
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Not All Cloud Contact Center Solutions Are Created Equal: The Top Three Considerations When Moving to the Cloud
If you operate an on-premises contact center, you’re likely in the process of shifting to a cloud-based model or...
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Contact Tracing
Work From Anywhere
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Thinking of Cloud Communications? Here’s How to Match the Right Solution to Your Needs
The Unified Communications-as-a-Service (UCaaS) market has exploded in recent years, accelerated further by COVID-19....
Scott Hanwell
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Remote work is here to stay. Make it work with UCaaS.
More than 80% of organizations say they plan to allow their employees to work remotely at least part of the time upon...
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From Employee Retention to Green Strategies: Why Remote Working Will Stay Long After the Pandemic
Most organizations had some measure of a workable - if not, elegant - solution for business continuity long before the...
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4 Things That Need to Happen in 2021 to Fix the Distance Learning Crisis
Where do we begin when discussing the current state of education? Schools quickly pivoted to remote learning in some...
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‘Work from Anywhere’ is Here to Stay: Should You Keep Your Current Collaboration Tools?
With 2020 nearly in the rear-view mirror, the many challenges it has thrown are likely to have long term effects, not...
December 08 4 min read
5 Ways Small Businesses Win Big By Moving Their Communications to the Cloud
The question of whether to move from an on-premises PBX (Private Branch Exchange) to a cloud communication solution can...
December 01 3 min read
It’s Time to Compose a Better Home Office Experience
According to recent Avaya research, businesses are focused on equipping their employees with new tools to enable remote...
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Latest Blogs
Today’s Customers Want Everything. Here’s How to Give it to Them.
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