Effortless
The word that best describes the future is “Effortless.” The progression of on-demand technologies combined with our increased ability to control these technologies puts us all on a trajectory toward the future of effortless. However, effortless experiences will not just happen, they must be composed.
Popular Reading

5 Ways Small Businesses Win Big By Moving Their Communications to the Cloud
The question of whether to move from an on-premises PBX (Private Branch Exchange) to a cloud communication solution can...
December 01 3 min read

Serving the Everything Customer
Today’s customers present us with a paradox – they want everything, but not all at the same time. Sometimes...
November 12 2 min read

It’s Time to Compose a Better Home Office Experience
According to recent Avaya research, businesses are focused on equipping their employees with new tools to enable remote...
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The Rise of Workstream Collaboration: How COVID-19 Is Spurring the New Future of Work
We have learned a lot about remote work since the emergence of COVID-19. Most businesses didn’t have contingency...
October 27 3 min read

Introducing Avaya OneCloud
The few short months I have been at Avaya have been an amazing journey and I am so proud of the critical work of the...
August 07 4 min read

Now Could Be The Time To Shift Your Contact Center To The Cloud
If you operate an on-premises contact center, you could be in the process of shifting to a cloud-based model or at least...
April 28 4 min read
Customer Experience
View All Customer Experience Posts
Today’s Customers Want Everything. Here’s How to Give it to Them.
Today’s customer is more sophisticated than ever. They are inquisitive yet impatient, decisive yet unpredictable,...
Natalie Keightley
April 20 3 min read

Healthcare Payers Need to Update their Technology to Compete
This blog was written by Elka Popova, Frost & Sullivan, Connected Work & Digital Experience Vice President and...
April 09 3 min read

4 Things Holding Your Business Back from Delivering Amazing Customer Service
Successful organizations understand the importance of customer service and go above and beyond to excite and impress....
April 07 3 min read

What’s a Cloud Contact Center and Why Does Your Business Need One?
When you first started your business, things were simple. Customer service was the occasional ring of your phone. Over...
March 31 3 min read

CRM Role in Omnichannel and The Journey Towards Multiexperience
CRM is instrumental in the development of an Omnichannel. However, many businesses are incorrectly delegating tasks in...
March 10 3 min read

Layered Innovation When Customers Need It Most: Leveraging Avaya OneCloud
My greatest satisfaction is witnessing in real-time how Avaya partners can take ideas based on customer feedback and...
February 26 3 min read

Not All Cloud Contact Center Solutions Are Created Equal: The Top Three Considerations When Moving to the Cloud
If you operate an on-premises contact center, you’re likely in the process of shifting to a cloud-based model or...
January 14 6 min read
Contact Tracing

Work From Anywhere
View All Work From Anywhere Posts
Thinking of Cloud Communications? Here’s How to Match the Right Solution to Your Needs
The Unified Communications-as-a-Service (UCaaS) market has exploded in recent years, accelerated further by COVID-19....
Scott Hanwell
March 11 3 min read

Remote work is here to stay. Make it work with UCaaS.
More than 80% of organizations say they plan to allow their employees to work remotely at least part of the time upon...
March 09 3 min read

From Employee Retention to Green Strategies: Why Remote Working Will Stay Long After the Pandemic
Most organizations had some measure of a workable - if not, elegant - solution for business continuity long before the...
February 24 4 min read

4 Things That Need to Happen in 2021 to Fix the Distance Learning Crisis
Where do we begin when discussing the current state of education? Schools quickly pivoted to remote learning in some...
December 30 4 min read

‘Work from Anywhere’ is Here to Stay: Should You Keep Your Current Collaboration Tools?
With 2020 nearly in the rear-view mirror, the many challenges it has thrown are likely to have long term effects, not...
December 08 4 min read

5 Ways Small Businesses Win Big By Moving Their Communications to the Cloud
The question of whether to move from an on-premises PBX (Private Branch Exchange) to a cloud communication solution can...
December 01 3 min read

It’s Time to Compose a Better Home Office Experience
According to recent Avaya research, businesses are focused on equipping their employees with new tools to enable remote...
November 05 4 min read
Latest Blogs

Today’s Customers Want Everything. Here’s How to Give it to Them.
April 20 3 min read


Harnessing UC For Real-Time Collaboration Across the DoD Enterprise
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Healthcare Payers Need to Update their Technology to Compete
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