Recent Articles

Personalizing Customer Self-Service at Scale with Versay’s CUE Analytics

Personalizing Customer Self-Service at Scale with Versay’s CUE Analytics

  • Jon Alperin
  • November 16, 2018 | Estimated reading time: 3 minutes to read
  • As customers, we want personalized experiences. We want to be treated as individuals and valued each time we interact with a company. Yet, while personalized…
What Difference Does 5 Years Make?: Millennial Channel Preference

What Difference Does 5 Years Make?: Millennial Channel Preference

  • Guest Contributors
  • November 15, 2018 | Estimated reading time: 3 minutes to read
  • This blog is authored by Krista Capone, Sr. Manager, Corporate Marketing at C3i Solutions. Krista has over 10 years' experience leading marketing, branding, lead generation…
CX Being Led by Humans, Not Bots—Hear More from Avaya at AI & Big Data Expo

CX Being Led by Humans, Not Bots—Hear More from Avaya at AI & Big Data Expo

  • Bruce Rosen
  • November 14, 2018 | Estimated reading time: 2 minutes to read
  • I’ve been on the road the past several weeks, listening to organizations describe the digital transformations they are trying to implement to improve their customer…
A Bold New Avaya

A Bold New Avaya

  • Becky Carr
  • November 12, 2018 | Estimated reading time: 3 minutes to read
  • As people, we are sum of the experiences we’ve had. We’re shaped by and forever changed based on the relationships we’ve had, the places we’ve…
It’s Time to Unlock the True Potential of Your UCaaS Service Business

It’s Time to Unlock the True Potential of Your UCaaS Service Business

  • Mark Vella
  • November 7, 2018 | Estimated reading time: 4 minutes to read
  • It’s difficult to imagine life before the Apple iPhone and Android smart devices.  And yet, just 11 years ago none of us had any of…
Three Ways Avaya Devices Will Transform Your UC Cloud Service

Three Ways Avaya Devices Will Transform Your UC Cloud Service

  • Greg Pelton
  • November 7, 2018 | Estimated reading time: 4 minutes to read
  • In May 2017 we entered the Open SIP market with the announcement of three new Avaya devices for UC Cloud Service providers, including support for…