Recent Articles

Avaya and Verint: Two Market Leaders, One Incredible CX Strategy

Avaya and Verint: Two Market Leaders, One Incredible CX Strategy

  • Karen Hardy
  • May 20, 2019 | Estimated reading time: 3 minutes to read
  • When thinking about Workforce Engagement , what comes to mind? Call recording? Quality Management? Workforce Management? You wouldn’t be wrong, but Workforce Engagement has evolved…

All-Digital O-Bank Succeeds Without Brick-and-Mortar Branches

  • avayablog
  • May 16, 2019 | Estimated reading time: 2 minutes to read
  • Some banks add digital channels. Taiwan’s O-Bank was born all digital. It has no branches and instead provides customers with smart, convenient and customized service…

Avaya Deepens Partnership With Komutel to Provide NG9-1-1 Solutions

  • Brian Anderson
  • May 14, 2019 | Estimated reading time: 3 minutes to read
  • The average chance of 9-1-1 getting a quick fix on location ranges from as low as 10% to as high as 95%. Why the huge…
Learn how Marine Rescue Technologies improved the customer experience with Avaya OneCloud CPaaS

When the going gets rough, Marine Rescue Technologies can count on Avaya OneCloud

  • avayablog
  • May 14, 2019 | Estimated reading time: 1 minute to read
  • Marine Rescue Technologies (MRT) manufactures safety systems for vessels and facilities in the offshore oil and gas, defense, commercial marine and renewable energy industries worldwide.…

Workforce Optimization: A Prescription to Drive Better Patient Satisfaction

  • Jon Alperin
  • May 10, 2019 | Estimated reading time: 4 minutes to read
  • Increased consumer expectations are a facet of the digital transformation our world is experiencing. Consumers are adept at accessing more information and services online, from…

Winning Customer Engagement with Innovation

  • avayablog
  • May 8, 2019 | Estimated reading time: 1 minute to read
  • On any given day, contact center agents at C3i Solutions may field inquiries regarding sports drinks, tires, or pharmaceuticals, just to name a few. With…