Recent Articles

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Avaya Software-Defined Networking 1.0 — Doing it differently

  • Randy Cross
  • June 28, 2016 | 6 minutes to read
  • Let’s start with a few figures that explicitly demonstrate the unparalleled scale and diversity of devices to the Internet of Things: Number of connected devices…
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Digital transformation: A mindset and a journey, not just technology

  • Laura Bassett
  • June 27, 2016 | 2 minutes to read
  • My sister-in-law recently took on a new role managing a team of 16 contact center agents. The other day, she said she doesn’t understand why…
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At IAUG, the Experience was Everything

  • Brenda Emerson
  • June 23, 2016 | 3 minutes to read
  • Avaya invited Brenda Emerson, President of IAUG, to share her thoughts about this year’s conference: Avaya ENGAGE 2016 was, in a word, engaging. It’s great…
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Social Selling: How To Use Social Media For Lead Generation

  • Lee Ho
  • June 23, 2016 | 3 minutes to read
  • Attracting and retaining customers today is all about giving them more choices for when and how to interact with you. With more engagement channels today…
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The Business Pit Stop: Positioning for Progress

  • Areff Mohammed
  • June 22, 2016 | 3 minutes to read
  • Is there any opportunity for government and private organisations to use a slow economic climate as a time to reevaluate their IT infrastructure? Organisations can…
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Singapore’s Internet Cutoff and the Resounding Silence from the Industry

  • Richard Spence
  • June 22, 2016 | 2 minutes to read
  • Singapore is the hub for many tech multinationals’ regional operations, most of which have expressed excitement over the promise and potential of the Smart Nation.…