Recent Articles

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How to Prevent Media Gateway Split Registrations

  • John Waber
  • April 18, 2016 | 6 minutes to read
  • Back when Avaya Aura Communication Manager 5.2 was released, I recall reading about this new capability called Split Registration Prevention Feature (SRPF). Although I studied…
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Yanmar America Jump Starts VOIP System with IP Office

  • Luke Stangel
  • April 18, 2016 | 3 minutes to read
  • Yanmar America didn't have a choice when it came to upgrading its aging VOIP systems. Its legacy solution was, quite simply, at the end of…
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Who’s Securing Your Security Solution?

  • Alan Hase
  • April 8, 2016 | 2 minutes to read
  • As highlighted in my recent blog, ‘The Brave New World of Network Security,' cybersecurity is top of mind for IT leaders across the globe. The…
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You Asked, We Responded: Avaya Launches Competitive Replacement Program for Aspect and Genesys Customers

  • Laura Bassett
  • April 6, 2016 | 2 minutes to read
  • Customer engagement is a competitive battleground. After all, customer expectations are always high, and technology always evolving. The Internet makes finding and switching to a…
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The Brave New World of Network Security

  • Alan Hase
  • April 4, 2016 | 2 minutes to read
  • In light of highly-publicized data breaches that have shaken some of the world’s top brands, where should IT leaders focus their security efforts? The frequency…
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NG911: The Industry’s Most Misunderstood Buzzword

  • Mark J. Fletcher, ENP
  • April 4, 2016 | 3 minutes to read
  • What exactly is next-generation 911? When people talk about it, they use the phrase like a noun, yet it’s not a person and it’s not…