Recent Articles

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Avaya Achieves TSIA Operational Best Practice Certification

  • Pat Patterson
  • February 3, 2016 | 1 minute to read
  • On Monday, Avaya was proud to announce that it had achieved the Technology Services Industry Association (TSIA) Rated Outstanding, Assisted Support North America certification for…
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Avaya Technology Will Do More than ‘Cover the Spread’ at the Biggest Event in US Football

  • Luke Stangel
  • February 2, 2016 | 3 minutes to read
  • Avaya and WBL Services will be providing a touchdown experience when it comes to gameday operations for the biggest event in US football. Partnering with…
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13 Avaya Channel Partners You Should Know

  • Christina Vijayan
  • February 2, 2016 | 2 minutes to read
  • As Hollywood enters its awards season, the red carpet is laid out for artists and actors. Beneath the designer clothing and pomp and circumstance is…
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Understanding Avaya Internet Protocol Server Interface Resets

  • John Waber
  • January 28, 2016 | 4 minutes to read
  • I cut my teeth on Port Network (PN) outages when I joined Avaya’s Tier-3 backbone support back in 2006. I was assigned to supporting the…
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Why Healthcare Providers Need to Deliver Uber-Like Service

  • Iman Ghorayeb
  • January 19, 2016 | 3 minutes to read
  • I have a confession to make: I’ve never used Uber. Personally, I like to order my taxis the old fashioned way – by calling the…
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Customer Retention: The Quiet, Potent Driver of Customer Lifetime Value

  • Laura Bassett
  • January 14, 2016 | 3 minutes to read
  • Smart investors love compound interest--the longer they can hold onto an asset, the more valuable their portfolio becomes. The same is true in business: Smart…