Recent Articles

Avaya Article Thumbnail

Virtual Reality Will Improve Thanksgiving Football (Soon)

  • Aaron Miller
  • November 25, 2015 | 4 minutes to read
  • Virtual reality (VR) will be bigger than ever in 2016. Spotlighted as one of the top five trends for businesses to watch, I’m jumping on…
Avaya Article Thumbnail

Customer Lifetime Value: An Imperative in the Digital Era

  • Laura Bassett
  • November 19, 2015 | 2 minutes to read
  • For years, smart businesses have operated under the mantra "the customer is always right." In an article earlier this year, I wrote about research that…
Avaya Article Thumbnail

12 Cloud Questions Every Company Should Ask Itself

  • Pat Patterson
  • November 19, 2015 | 5 minutes to read
  • Demand for cloud services continues to surge, driven by corporations interested in software flexibility and scalability. But how secure is the cloud? No surprise, analysts…
Avaya Article Thumbnail

The New Era of Engagement Everywhere for the Midmarket

  • Laurent Philonenko
  • November 18, 2015 | 4 minutes to read
  • IT decision-makers working inside midmarket companies need to shift from the technology gatekeepers to the technology road pavers--instead of controlling who goes where, they must…
Avaya Article Thumbnail

Learning to Work With Avaya Aura Session Manager Adaptations

  • Andrew Prokop
  • November 17, 2015 | 9 minutes to read
  • The problem with standards is that they rarely are. Despite the fact that SIP has been around since the 1990s, is fairly well documented, and…
Avaya Article Thumbnail

What Engagement Means for the Midmarket

  • Craig Lynar
  • November 16, 2015 | 4 minutes to read
  • Large enterprises know Avaya well: We have a successful track record of designing, building and deploying the world’s most complex and customized communications solutions for…