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Last night, President Obama gave his fourth State of the Union speech. This post is not about the politics of that speech, of course. Rather,......more
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Innovation | By Guy Clinch | 25 Jan 2012
Born in Turmoil, Tested by Time, the Original Crowd-sourced Solution is Meeting Today's Challenges
SOPA and PIPA involve some of the most difficult problems of the digital age. At stake are no less important concepts than the definition of free speech in the digital age and the new meanings of intellectual property rights. The processes involved in addressing these problems may sometimes seem ugly. It is easy to become skeptical about how powerful interests with deep pockets, high priced lawyers and with former members of congress on their payrolls seemingly worked the system to get their intentions on the fast track. Because of the foundations present in an artifact of the original version of crowd sourcing, "We the People" will solve these complex issues....more
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French composer Claude Debussy is famous for his quote "Music is the space between the notes." Classical pianist Arthur Schnabel phrased it similarly "The notes......more
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So, you think you know what "virtualization" is? According to the Collins on-line dictionary, it isn't a real word. Of course not. In this......more
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Is Wall Street Opposed to Customer Service? As far back as the 1930's leading edge thinkers extolled the value of customer service and its ability......more
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Unified Communications | By Bryan Katz | 24 Jan 2012
Connect and Collaborate Anywhere...with "Flare"
With today's announcement of Avaya's Flare® Communicator for Apple iPad* Tablets, Avaya continues to bring enterprise communications to your fingertips. This article authored by Avaya's UC Clients Portfolio Lead, Praveen Mamnani, gives insight into Avaya's plans...more
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A good risk assessment audit can't be done over the phone, nor can you click a few questions on a webpage to get the magic answer. It's going to take a professional who understands E 911 compliance a face-to-face meeting to help you determine what you're going to need. And remember, if they just come in and throw dirt on the floor, they're probably going to try to sell you vacuum cleaner....more
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When you're implementing an E911 remediation project, what is the Emergency Response Location (ERL), which is the granularity you are providing to the PSAP? Also, you need to consider, the level of granularity you provide to your internal first responders or security staff. This is where people get confused and don't realize the level of granularity can be different....more
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