Recent Articles

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The Value of Enterprise Mobility—Spread the Love

  • Laura Bassett
  • September 26, 2016 | 3 minutes to read
  • In a recent blog, I mentioned my sister-in-law's frustration at not being able to use her smart phone for work purposes and how many businesses…
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Preparing for the eCall Directive in the UK

  • Adrian Brookes
  • September 23, 2016 | 3 minutes to read
  • We have all seen many TV shows where the emergency services have pinpoint accuracy for your location, yet why it is that when you have…
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User-Defined Engagement is in Avaya’s DNA

  • Gary E. Barnett
  • September 22, 2016 | 3 minutes to read
  • User-defined engagement is our new mantra at Avaya. We dream it, innovate for it, develop it, live it. It is in our DNA. With more…
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Customer Loyalty is Dead

  • Morag Lucey
  • September 21, 2016 | 5 minutes to read
  • It’s a bold statement, I know, but I’ve been struggling with the idea that true loyalty can’t really exist in today’s digital world. Hang in…
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Advanced Techniques for Writing Avaya Breeze Snap-Ins Using Engagement Designer—Part Three

  • Andrew Prokop
  • September 20, 2016 | 1 minute to read
  • Welcome to the third in my series of videos addressing some of the more advanced Avaya Breeze™ techniques. Here, I add multimodal communications (SMS text…
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When Is Enough Actually Enough? Exploring the Lagging Face of Public Safety (Part 2)

  • Mark J. Fletcher, ENP
  • September 19, 2016 | 5 minutes to read
  • In Part 1 of this series, Avaya Vice President and Chief Technologist for software-defined architecture Jean Turgeon opened up a much-needed conversation about the current…