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Deliver A More Connected Healthcare Experience

See the Future of Healthcare

Meet the Ever-Changing Needs of Your Patients and Care Team

Your care team’s ability to communicate with patients along their health journey is vital to the mission of supporting care plans and reducing readmissions. By connecting people, resources, data, and solutions, you can optimize operations and reduce risk while increasing operational efficiency and profitability. When it comes to the digital transformation of your healthcare system, nothing’s more important than a flexible communications solution.


New Trends in Healthcare and Cloud Communications

See how healthcare providers can leverage Avaya cloud communications to improve patient access, reduce attrition, and create a better remote care experience.

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Flexible and Fast Pandemic Management Solutions

Be successful in your organization’s mission to manage the COVID-19 crisis. An Avaya OneCloud solution is ready to help you deliver the best possible experience during this difficult time.

  • Vaccine Administration
  • Contact Tracing
  • COVID-19 Testing
  • Information Access

Avaya COVID-19 Solutions
Flexible and Fast Pandemic Management Solutions


Improve Patient Outcomes

Help your care team members communicate seamlessly so they’re more accessible—to each other and to patients. Be ready anytime, anywhere to collaborate about care, provide patient support, and respond to emergencies.

  • Integrate communications into workflows
  • Keep electronic health records up to date
  • Proactively check in with patients
Patient Satisfaction: A Key Metric for Reimbursement
Effectively Coordinate Patient Treatments


Create a Better Patient Experience

First, give patients many ways to connect with you—support multiple inbound and outbound communication channels. Then, streamline behind-the-scenes systems that keep up with data and information.

  • Go digital for scheduling, referrals, and transfers
  • Automatically send patient reminders
  • Improve revenue cycle inquiries


Personalize & Coordinate Care Plans

Give patients in any location the most appropriate, convenient, and cost-effective care by using telehealth video and proactive outreach.

  • Provide remote access to specialists and care teams
  • Monitor preventative, chronic, home, and end-of-life care plans
  • Reduce no shows and leakage
Missed Appointments are Missed Revenue
Reduce Delays and Rework in Your Care Teams


Take Great Care of Your Care Teams

Replace outdated, manual processes with streamlined, automated workflows that leverage automated communications tools. You’ll free care team members to focus more on delivering care—and less on delays and rework.

  • Introduce click-to-find for team members
  • Ensure that communications are closed loop
  • Include each care team's entire circle of contacts

How Avaya Can Help

Collaboration Solutions

  • Mobile communications
  • Secure multimedia communications
  • Automated workflows

Patient Services

  • Resource matching
  • Omnichannel solutions
  • Automated administration
Drive Efficiencies

Virtual Care

  • Video, audio, and web solutions
  • Open, flexible integrations
  • Proactive outreach capabilities
Learn More

Customized Designs

With your business goals top of mind, Avaya healthcare experts consult on your tailored solution, from design to deployment

HIPAA-Compliant Solutions

HIPAA-compliant options for Healthcare, supported by an independent third-party audit, are available for Avaya Spaces, Avaya Cloud Office, Avaya Cloud Notification Solution (ACNS), Avaya OneCloud IX Contact Center, Avaya OneCloud ReadyNow, Avaya Conversational Intelligence, and for Avaya Managed Services premise-based solutions.

Read Avaya Connected Blogs on Today's Healthcare Solutions

Accelerating Digital Transformation in Healthcare Using Flexible Cloud Solutions

Accelerating Digital Transformation in Healthcare Using Flexible Cloud Solutions

Digital transformation has become non-negotiable as healthcare organizations work to keep up with the rapid pace of...

Scott Hanwell

June 30 3 min read

Healthcare Payers Need to Update their Technology to Compete

Healthcare Payers Need to Update their Technology to Compete

This blog was written by Elka Popova, Frost & Sullivan, Connected Work & Digital Experience Vice President and...

Avaya Staff

April 09 3 min read


Driving Operational Efficiencies Through Improved Patient Access and Services


Driving Operational Efficiencies Through Improved Patient Access and Services

Learn How Three Avaya Customers are Using Innovative Technology


Learn How Three Avaya Customers are Using Innovative Technology

Watch Video
Avaya Messaging Automation


Avaya Messaging Automation

Watch Video
Southcoast Health on Achieving Outstanding Patient Care

Southcoast Health’s CTO Tim Rosner talks about leveraging technology to deliver a reliable, repeatable, richer patient experience.

The Inova Health System Story

See how Inova is connecting and coordinating patient care across all channels and interaction points.

Hear From Healthcare Experts on Current Digital Trends

Learn how Healthcare institutions are using seamless, tailored, targeted communication solutions to transform their patient experiences.

Our Healthcare Experts

Dave O’Shaughnessy

Dave O’Shaughnessy

Healthcare Solutions Consultant

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Kannan Sreedhar

Kannan Sreedhar

Healthcare Practice Leader

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Lisa VanRielly

Lisa VanRielly

Healthcare Product Manager

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Talk with an Expert

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