Unleash the power of AI-driven customer engagement with Verint bots + Avaya
Smarter automation. Seamless integration. Real business outcomes.
In today’s experience economy, customer expectations are higher than ever, and your contact center needs to keep up. That’s where the 20+ year strategic partnership between Avaya and Verint comes in.
Together, we bring you a powerful combination: the Avaya Infinity platform, built for intelligent orchestration and omnichannel engagement, and Verint’s AI-powered bots, designed to automate, personalize, and elevate every customer interaction.
Why Verint bots + Avaya
AI that works where you work
Whether you're on-premises, in the cloud, or running a hybrid environment, Verint bots integrate seamlessly with Avaya Contact Center solutions—no rip-and-replace required.
Faster time to value
Deploy bots quickly to automate high-volume tasks, reduce agent workload, and improve response times—without disrupting your existing workflows.
Built for the enterprise
With over 20 years of joint innovation, Avaya and Verint offer proven, scalable solutions trusted by thousands of brands and millions of agents.
Use cases that drive impact
- Self-Service Automation: Let Verint bots handle routine inquiries, freeing agents for high-value conversations.
- Agent Assist: Provide real-time guidance and knowledge to agents during live interactions.
- Quality & Compliance: Automate call summaries, sentiment analysis, and compliance checks.
Here are some of the bots available to enhance your business operations.
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Get started in three easy steps
Request a demo
See Verint bots in action within Avaya Infinity.
Explore use cases
Work with our experts to identify high-impact automation opportunities.
Launch & scale
Deploy quickly and expand at your pace with flexible integration options.
Ready to transform your contact center?
Don’t let legacy systems hold you back. Discover how Verint bots and Avaya Infinity can help you deliver faster, smarter, and more human customer experiences—today.