Solutions for today’s enterprise customer experience (CX) and employee experience (EX) challenges.
Full-featured contact center solution.
Secure, dedicated and managed cloud contact center running on Microsoft Azure.
Scalable and advanced contact center-as-a-service.
Collaboration tools, seamlessly integrated into your Avaya portfolio.
Unified video, conferencing, messaging, and more on Microsoft Azure.
Call, meet, message, and more—all in one app.
Integrate collaboration apps with Avaya Communication portfolio.
Cloud-ready pathways that integrate Avaya with third-party APIs.
A full-featured unified comms platform managed on-premises.
Rely on our team of experts to help you get the most from your investment.
Consult with the experts to create your best customer journey.
Explore our complete portfolio of devices for individuals and conference rooms.
Move at your pace with Avaya’s hybrid cloud options.
Deliver effortless experiences for customers and employees at every touchpoint.
Help your contact center run smoothly, no matter where your employees are.
Find an Authorized Avaya Channel Partner in your part of the world.
Build new, innovative communications solutions via Avaya’s open solution platforms.
See our partnerships with leading technology companies for unique and value-adding solutions.
Explore all of the partner types and programs available at Avaya
Sell the Avaya portfolio with benefits, incentives, lead gen, training, and marketing resources.
Transition customers to the cloud fast and on budget, supported by Avaya services and features.
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Deliver innovative and complete solutions to your customers.
Get to know Avaya through our blogs. Insights on collaboration, customer experience, AI, digital.
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See inspiring ways companies are using Avaya solutions to change the world of work.
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Look at what's new in our world—and how it benefits yours.
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Access a full range of information and assistance for your Avaya solution.
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In person or online, gain a full understanding of your Avaya solution and its capabilities.
Technology Partners
Calabrio and Avaya’s decade-long partnership offers global customers an integrated, cloud-native workforce performance solution. Calabrio ONE, our unified suite, features call recording, automated quality management, workforce management, AI-powered insights for human and virtual agents (automated bots), and business intelligence. Calabrio’s partnership provides Avaya contact centers with a comprehensive toolset to create more engaged employees, deliver exceptional customer experiences, and unlock transformational business insights.
With Calabrio ONE you can:
Peckham Inc. tapped Calabrio ONE Analytics to uncover the root causes of long holds and silence times. As a result, they now generates an extra $2.7 million in top-line revenue each year because of their tiered contract based on volume. Agents can now handle approximately one more call per hour.
Wendy Dorn-FrazeeIT Service Desk Workforce Specialist
Leveraging Calabrio Analytics, Superior Propane significantly improved first contact resolution in only 3 months, and can now handle 150 more customer inquiries per day due to reducing AHT by 30 seconds.