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Avaya Support Services Related Information

Find Avaya support policies, service descriptions, and agreement supplements for both customers and channel partners.

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On Premise

This category is for communications applications that are deployed on site and procured in a perpetual license model or as a subscription. This includes as-a-Service offers for devices and hardware.

Subscription Licensing Supplement (SLS)

Device as a Service (DaaS) Service Description

Hardware as a Service (HaaS) Service Description

Support Advantage Service Agreement Supplement (SAS)

Avaya Heritage (Pre Support Advantage)  Service Agreement Supplement (SAS)

Avaya Heritage Nortel Direct & Retail Sales Service Descriptions

Avaya IP Office Support Services

Avaya Managed Services

Hybrid Cloud

This covers Avaya Enterprise Cloud, Avaya Aura, or Avaya Contact Center Elite run on Microsoft Azure.

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