Experiences That Matter

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Multi-Experience Enablers Part 2: Communication Analytics

While omnichannel focuses on touchpoints and channels, multi-experience is about doing the right things for customers at...

Tvrtko Stosic

September 22 3 min read

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Multiexperience Enablers Part 1: Predictive Analytics

Instead of focusing on channel integration, CX organizations should bring together the necessary experience enablers at...

Tvrtko Stosic

September 15 3 min read

Maximising Productivity and Increasing Job Satisfaction for Remote Employees

Gamification in the Contact Center: Maximizing Productivity and Increasing Job Satisfaction for Remote Employees

In the face of the COVID 19 global pandemic many people have moved from working in busy office environments to working...

Kirsty Halloran

September 01 5 min read

For the Second Year in a Row, Avaya Wins for Contact Center Innovation

For the Second Year in a Row, Avaya Wins for Contact Center Innovation

Since day one, we have been committed to continuously driving contact center innovation to help companies create...

Paul Lang

August 12 2 min read