Prioritizing The Human Experience for Remote Contact Center Agents and Why It Matters

Stop turnover by prioritizing the Human Experience with Avaya.

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Access the free guide

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A guide to enhance the Human Experience for agents

Replacing contact center agents can cost $10,000 to $20,000. Through AI-enabled features like intelligent routing and emotion tracking, you can monitor agent well-being and connect the right agent with the right caller.

 

Remote work has remained strong in the contact center industry in the past few years. It’s estimated that 30-50% of contact center agents currently work remotely. But if the ability to work remotely was enough, the industry wouldn’t have a notoriously high turnover rate. 

Find out how Avaya is helping contact centers improve experiences for agents and customers alike in our latest resource, "Prioritizing the Human Experience for Remote Contact Center Agents and Why It Matters," that dives deeper into these strategies and the implications of AI in today’s contact centers.