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MORRISTOWN, New Jersey – March 12, 2024 – Avaya, a global leader in customer experience and communications solutions, today announced its presence at Enterprise Connect 2024, the leading conference for enterprise communications and customer experience over the past 30+ years. Avaya will showcase how businesses can use AI to safely and securely meet soaring expectations for customer and employee experiences without disruption to their existing systems and processes. Enterprise Connect is set to host 5,000+ attendees across roles and industries, and will take place on March 25-28 at the Gaylord Palms Resort & Convention Center in Orlando, Florida.
Avaya will share how they enable enterprise customer experience (CX) leaders to pursue innovation while prioritizing customer experience, employee experience, and business outcomes. By delivering CX initiatives through a single platform, Avaya Experience Platform™, Avaya customers around the world are equipped with the tools and capabilities that power their customer experiences globally.
Avaya will host five demonstrations powered by Google ChromeOS. Avaya Experience Platform is Chrome Enterprise recommended, optimized on ChromeOS & ChromeOS devices, and will be featured on Chromebooks across demonstrations.
With use cases that show how different Avaya solutions drive top-tier customer experiences and business growth, visit Avaya’s booth #1511 for a series of AI-powered customer experience demonstrations, delivered by the Avaya Experience Platform:
Additionally, Avaya leaders Steve Brock (Director, Solutions Marketing) and John Akerboom (Senior Director, Cloud Architecture) will be participating in two on-stage panels alongside fellow industry leaders. Brock’s session, “Job Shifting: Where and how AI is Eliminating & Adding CX Positions”, will take place on Monday, March 25 at 8:00 a.m. ET. Akerboom’s panel will cover “Cloud 2027: How Will Architectures Shift” on Thursday, March 28 at 8:00 a.m. ET.
Customers around the world are seeing tangible benefits from changing the ways they connect with and serve their customers. Avaya customer, Standard Focus, is transforming its contact center from a series of siloed technologies that were not working optimally to a modernized experience for their customers by gaining that additional insight through AI technologies. “We are thrilled with how Avaya’s innovative solutions and AI integrations have elevated our contact center experiences and look forward to the insights and use cases the Avaya team will share with the Enterprise Connect community this year,” said Nigel Mansfield, Contact Centre Strategic Lead at Standard Focus. “Avaya’s solutions helped us create a fully blended contact center, so both chatbots and voice bots are blended in together. It’s just a new way of thinking about how contacts are being answered. It’s the Avaya Experience Platform architecture that allows us to pass parameters and conversations through to the AI engine and allows us to make decisions in a very tidy and clear way. With Avaya our contact handling time is down 50 percent over the last three years and the abandon-rate, most months, is under 1 percent resulting in a 50 percent enhancement in our efficiency through cost reduction.”
Enterprise Connect is where the enterprise IT community gathers to exchange knowledge, network with peers and experts, and explore new technologies and strategies for communications, collaboration, and CX. Avaya’s sponsorship of Enterprise Connect 2024 cements their continued support of the conference as a valuable industry touchpoint that powers critical industry conversations through exhibitions and speaker sessions.
Avaya will host several global technology partners and customers at Enterprise Connect this year—a testament to the reach and impact of its ecosystem, solutions, and innovative corporate vision. Avaya’s presence at Enterprise Connect comes in partnership with Microsoft Teams, Journey ID, and Google CCAI.
To register for attendance, visit Enterprise Connect’s registration page.
Additional Resources
Avaya PR corpcommsteam@avaya.com
Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at https://www.avaya.com.
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Certain statements discussed in this release as well as in other reports, materials and oral statements that the Company releases from time to time to the public constitute “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995 (the “PSLRA”). Generally, words such as “anticipate,” “estimate,” “expect,” “could,” “intend,” “believe,” “plan,” “target,” “forecast” and similar expressions or the negative thereof are intended to identify forward-looking statements. Such forward-looking statements reflect management’s current expectations, strategic objectives, business prospects, anticipated economic performance and financial condition and other similar matters. Forward-looking statements are inherently uncertain and subject to a variety of assumptions, risks and uncertainties that could cause actual results to differ materially from those anticipated or expected by the management of the Company. These statements are not guarantees of future performance and actual events or results may differ significantly from these statements. Actual events or results are subject to significant known and unknown risks, uncertainties and other factors, many of which are beyond the Company’s control. It should be understood that it is not possible to predict or identify all such factors. Given these risks, investors and analysts should not place undue reliance on forward-looking statements. Forward-looking statements speak only as of the date of the document in which they are made. The Company disclaims any obligation or undertaking to provide any updates or revisions to any forward-looking statement as a result of new information, future events or otherwise, except as required by law. These statements constitute the Company’s cautionary statements under the PSLRA.
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Source: Avaya Newsroom