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Taking Digital Entertainment to Excellence
https://www.avaya.com/en/documents/cs-directv-cc15662en.pdfIn order to ease communications between the Customer and Customer Care team, continuing with their digital transformation process, DIRECTV updated its Avaya communication system in 2020.
Hybrid Cloud Services - MS Teams Integration
https://www.avaya.com/en/documents/hybrid-cloud-services-ms-teams-integration.pdfAutomatically forward incoming calls or activate voicemail when the user is in a Microsoft Teams meeting.
Microsoft Word - 193313_VPAT - Avaya Intelligent Customer Routing 8.0.4.0.0.doc
https://www.avaya.com/en/documents/vpat-intelligent-customer-routing-80.pdfVPAT - Intelligent Customer Routing 8.0
Microsoft Word - 192832_VPAT - Avaya Proactive Outreach Manager 4.0.1.0.doc
https://www.avaya.com/en/documents/vpat-avaya-proactive-outreach-manager40.pdfAvaya Proactive Outreach Manager 4.0 is a managed software application on the Avaya Aura® Experience Portal. It enables organizations to send proactive multi-channel automated notifications as well as making agent based voice calls using a predictive dial
Microsoft Word - 2020 Avaya- Represented Wrap Plan Document_Final.doc
https://www.avaya.com/en/documents/2020-summary-represented-active-wrap.pdfHow Can NHS Trusts Tap Into the Value of Their New Communication and Collaboration Systems?
https://www.avaya.com/en/documents/br-nhs-collaboration-system-ind15904en.pdfYMCA Victoria Customer Success Story
https://www.avaya.com/en/documents/cs-ymca-victoria-cl15900en.pdfTo mitigate operational siloes for its 5,000 staff and volunteers, The Y introduced the all-in-one communication solution Avaya Cloud Office® by RingCentral
Avaya Cloud Office® for Healthcare
https://www.avaya.com/en/documents/aco-for-healthcare-patient-engagement.pdfAvaya Cloud Office® for Healthcare
YMCA Victoria increases access to community services with move to Avaya Cloud Office | Avaya Customer Stories
https://www.avaya.com/en/success-stories/ymca-victoria/YMCA Victoria (‘The Y’) is a not-for-profit (NFP) organisation that has long brought essential services and support to communities in Victoria.
A Day in the Life of Your Small Business with Avaya Cloud Office
https://www.avaya.com/en/documents/a-day-in-the-life-of-your-small-business-with-avaya-cloud-office.pdfEverything we do relies on communication, and the way we communicate has drastically changed. People are working wherever they are—at any time, across different devices—using a wide range of digital tools. Regardless of the size of your business, this new reality applies to your employees as well. When your employees are engaged, it translates to a better customer experience.