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Taking Digital Entertainment to Excellence

https://www.avaya.com/en/documents/cs-directv-cc15662en.pdf
In order to ease communications between the Customer and Customer Care team, continuing with their digital transformation process, DIRECTV updated its Avaya communication system in 2020.

Hybrid Cloud Services - MS Teams Integration

https://www.avaya.com/en/documents/hybrid-cloud-services-ms-teams-integration.pdf
Automatically forward incoming calls or activate voicemail when the user is in a Microsoft Teams meeting.

Microsoft Word - 193313_VPAT - Avaya Intelligent Customer Routing 8.0.4.0.0.doc

https://www.avaya.com/en/documents/vpat-intelligent-customer-routing-80.pdf
VPAT - Intelligent Customer Routing 8.0

Microsoft Word - 192832_VPAT - Avaya Proactive Outreach Manager 4.0.1.0.doc

https://www.avaya.com/en/documents/vpat-avaya-proactive-outreach-manager40.pdf
Avaya Proactive Outreach Manager 4.0 is a managed software application on the Avaya Aura® Experience Portal. It enables organizations to send proactive multi-channel automated notifications as well as making agent based voice calls using a predictive dial

Microsoft Word - 2020 Avaya- Represented Wrap Plan Document_Final.doc

https://www.avaya.com/en/documents/2020-summary-represented-active-wrap.pdf

How Can NHS Trusts Tap Into the Value of Their New Communication and Collaboration Systems?

https://www.avaya.com/en/documents/br-nhs-collaboration-system-ind15904en.pdf

YMCA Victoria Customer Success Story

https://www.avaya.com/en/documents/cs-ymca-victoria-cl15900en.pdf
To mitigate operational siloes for its 5,000 staff and volunteers, The Y introduced the all-in-one communication solution Avaya Cloud Office® by RingCentral

Avaya Cloud Office® for Healthcare

https://www.avaya.com/en/documents/aco-for-healthcare-patient-engagement.pdf
Avaya Cloud Office® for Healthcare

YMCA Victoria increases access to community services with move to Avaya Cloud Office | Avaya Customer Stories

https://www.avaya.com/en/success-stories/ymca-victoria/
YMCA Victoria (‘The Y’) is a not-for-profit (NFP) organisation that has long brought essential services and support to communities in Victoria.

A Day in the Life of Your Small Business with Avaya Cloud Office

https://www.avaya.com/en/documents/a-day-in-the-life-of-your-small-business-with-avaya-cloud-office.pdf
Everything we do relies on communication, and the way we communicate has drastically changed. People are working wherever they are—at any time, across different devices—using a wide range of digital tools. Regardless of the size of your business, this new reality applies to your employees as well. When your employees are engaged, it translates to a better customer experience.