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Avaya voice and digital channels, Edenor’s key to delivering the best experience to nine million consumers | Avaya Customer Stories

https://www.avaya.com/en/success-stories/edenor/
The most important technological challenge Edenor faced was transforming its call center into an Omnichannel Contact Center, to provide its customers a 360 view of their interactions during the year

Microsoft Word - VPAT - Model 2500 Series Analog Telephones _2008-06-10_.doc

https://www.avaya.com/en/documents/vpat---model-2500-series-analog-telephones-2008-06-10.pdf