Products

Unified Communications

Enterprises of all sizes need Unified Communications technology and solutions that improve employee efficiency and effectiveness, workforce mobility, customer service—and ultimately competitiveness. Unified Communications help simplify the proliferation of everyday technologies—audio conferencing, web conferencing, video conferencing, unified messaging, instant messaging, presence, and more. Integrate voice, video, and data, enabling users to communicate and enjoy collaboration in real time, in the mode best suited to each interaction. This eliminates inefficiencies in communications to make small, midsize, or enterprise businesses more productive and responsive. It helps to improve decision making and accelerate business processes, while providing opportunities to reduce communications and operating expense. Embedding communications into business applications and processes (sometimes known as Communication Enabled Business Processes) can create competitive advantage by increasing the responsiveness of the enterprise and removing latency from business processes. Explore the full Unified Communications portfolio from Avaya.

Explore communications, conferencing, and infrastructure solutions that support real-time engagement by integrating voice, video, data, messaging, conferencing, mobility, and more. As Avaya puts you ahead in a world of mobility, apps, social, and cloud, your workforce becomes more seamlessly connected and productivity increases. Customer satisfaction rises and innovation thrives. And as you grow, you can count on unrivaled scalability and flexibility to support every location, from small branches to corporate headquarters. Contact Avaya or an Avaya Authorized Partner to start defining the right unified communications solution for your business.

Customer Experience & Contact Center

Transform your business one great interaction at a time. Differentiate your customer experience, so you can improve satisfaction scores, loyalty, and lifetime value to your customers. Customer experience management software and solutions are the driving force for a successful contact center strategy—today and tomorrow. Leverage both multi-channel customer communications and centralized business intelligence. Stay ahead of customer expectations with simple, intelligent solutions that are context aware, proactive, and automated. Call center software like Avaya Aura® Call Center Elite and products like Avaya Aura® Workforce Optimization and Contact Center Control Manager all keep up with your evolving business environment by focusing purely on experience management. There are flexible deployment options for all of your customer experience management applications. Explore traditional server-based applications, virtual appliances, or a combination of deployments.

Customer Experience & Contact Center is the discipline of treating customer relationships as assets, to transform your satisfied customers into loyal customers, and loyal customers into advocates. To this end, omnichannel experience provides the right media at the right time, enabling persistent conversation and consistent experience via context. Enterprise-wide engagement puts customers at the heart of your business, and through actionable insights you understand customer preferences. To explore solutions for better managing your customer experience, contact Avaya or an Avaya Authorized Partner.

Cloud

Avaya offers subscription services hosted in the cloud for high-performance video conferencing, voice over IP, unified communications, and remote collaboration. With each of these easy-to-use services, you eliminate capital investment and gain the ability to scale the services to meet your changing needs. Contact Avaya or an Avaya Authorized Partner to start a conversation about cloud-based communications for your business.

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