Avaya Legal - Terms of Sale

Browse terms used in the purchasing of many Avaya solutions and legal terms referenced in our contract documents.

Explore Terms

Software License & Services Agreement (SLSA)

Policies & Additional Terms for Cloud Services

Data Processing Agreements

License Terms & Policies

Cloud Services Matrix

Professional Services and Equipment Terms

Professional Services Terms

Service Descriptions

HIPAA BAA

Archived Documents

Gain a better understanding of terminology and references used in Avaya contracts. Here, we provide information that supports the purchase of many Avaya solutions and legal terms you may see. Archived versions of documents are available so you can find information relevant to your contract period.

Software License & Services Agreement (SLSA)

Transactional terms of sale to cover products (software and hardware), subscription licensing and services – professional, support, subscription, managed, and cloud.

Policies & Additional Terms for Cloud Services

Cloud Services Matrix

The Cloud Services Matrix indicates the use policies and applicable service descriptions related to certain Avaya Services that can be purchased under the Master Cloud Agreement or SLSA. Avaya reserves the right to update the matrix periodically.

Professional Services and Equipment Terms

Professional Services Terms

Service Descriptions

See Avaya's Service Descriptions, Subscription Licensing Supplements, and Service Agreement Supplements.

HIPAA BAA

The Avaya Business Associate Addendum or BAA applies to purchases of HIPAA compliant Avaya Services only within the US from Avaya LLC or Avaya Cloud Inc.

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