Connect your employees to your customers across the channels they use most.
Automate and personalize business processes with prebuilt or customized apps.
Call, meet, message, and more—all in one app.
Connect people, tasks, tools, and more in a customizable app built for immersive collaboration.
Rely on our team of experts to help you get the most from your investment.
Consult with the experts to create your best customer journey.
Find a cloud that’s flexible, secure, and dedicated to your organization.
Explore our complete portfolio of devices for individuals and conference rooms.
See what’s next for your full-featured call center.
Explore your options for communications innovation.
Take collaboration, both inside and out, to the next level.
Move at your pace with Avaya’s hybrid cloud options.
Deliver effortless experiences for customers and employees at every touchpoint.
Help your contact center run smoothly, no matter where your employees are.
Find an Authorized Avaya Channel Partner in your part of the world.
Build new, innovative communications solutions via Avaya’s open solution platforms.
See our partnerships with leading technology companies for unique and value-adding solutions.
Explore all of the partner types and programs available at Avaya
Sell the Avaya portfolio with benefits, incentives, lead gen, training, and marketing resources.
Transition customers to the cloud fast and on budget, supported by Avaya services and features.
Stay up to date on Avaya's latest news and solutions.
Deliver innovative and complete solutions to your customers.
Get to know Avaya through our blogs. Insights on collaboration, customer experience, AI, digital.
Watch videos and listen to podcasts by topic or just browse what’s new. Interviews, solutions, how-to’s, more.
See inspiring ways companies are using Avaya solutions to change the world of work.
Look at what's new in our world—and how it benefits yours.
Engage with us in an immersive and interactive experience—on site, virtually, or a combo.
Listen in on conversations with tech innovators who are transforming the experience economy.
Learn about the privacy, compliance, and security inside Avaya solutions.
Review the terms and policies associated with Avaya software and services.
Access a full range of information and assistance for your Avaya solution.
For research and support, access our product documentation resources.
Meet Avaya experts at our events, webinars, expos, conferences and more.
In person or online, gain a full understanding of your Avaya solution and its capabilities.
Avaya Enterprise Cloud enables organizations to pursue hybrid cloud models by hosting parts of their communications infrastructure in a dedicated cloud instance, while integrating seamlessly with premise-based technology.
Avaya ENGAGE 2023 – Orlando, Fla. – June 19, 2023 – Avaya, a global leader in customer experience solutions, is helping organizations around the world to future-proof their communications with Avaya Enterprise Cloud.
Avaya Enterprise Cloud provides a dedicated software instance hosted on Microsoft Azure for contact center and unified communications functionality. The solution enables organizations to pursue hybrid cloud models by hosting parts of their communications infrastructure in a dedicated cloud instance, while integrating seamlessly with premise-based technology – a capability in high demand from large enterprises everywhere.
Taking this measured approach to the cloud is a national, non-profit healthcare organization, which is using Avaya Enterprise Cloud to deliver exceptional experiences for staff and patients while rationalizing its premise-based estate. In the United Kingdom, a major banking group is using Avaya Enterprise Cloud to innovate on the customer experiences that it delivers, while keeping core customer experience services stable. Avaya Enterprise Cloud is also the platform on which one of the Middle East’s largest banking groups is building a cloud journey for its contact center infrastructure.
“Most large contact centers have premise-based call routing systems that are both complex and highly bespoke. These systems have very long lifespans, and customers have little appetite for enduring the disruption, and fundamental business risk, that replacing them entails,” said Tim Sherwood, Global Vice President of Product Management, Avaya. “But every business is somewhere on the journey to the cloud – whether that’s to consume more advanced functionalities, to rationalize parts of the infrastructure, or simply to reduce the need to manage premise-based architectures. That’s where Avaya Enterprise Cloud comes in; the solution helps organizations enhance their communications solutions at a measured pace. And because many of the largest enterprise customers have standardized on both Microsoft and Avaya solutions, having Avaya Enterprise Cloud hosted on Azure provides an additional opportunity to benefit from their investments while connecting them with new, cloud-based capabilities.”
Avaya Enterprise Cloud delivers personalized configurations, a variety of migration and architecture options and a flexible and scalable pricing model. Building on an expanding technology alliance between Avaya and Microsoft, Avaya Enterprise Cloud follows the technical direction set by Avaya Experience Platform, Avaya’s pure-cloud contact-center-as-a-service (CCaaS) solution also hosted on Microsoft Azure. Indeed, Avaya Enterprise Cloud can help organizations further augment their contact center capabilities with Avaya Experience Platform.
Avaya’s solutions also offer Microsoft Teams integration, enabling contact center agents to see presence, converse with colleagues, and move a call to the Teams environment through their Avaya agent desktop.
“Hybrid deployments give organizations the flexibility to take advantage of the known benefits of the cloud, while preserving their existing investments,” said Aragon Research CEO and Founder, Jim Lundy. “Avaya’s enterprise-grade, industry-leading workforce communication and collaboration solution connects large workforces and provides streamlined implementation via standard reference architecture, including full-featured personalization and self-administration. Organizations can scale up or down with business needs and enjoy the freedom to innovate and grow without being locked into a single deployment model.”
Corporate Communications, North America
Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at https://www.avaya.com.
Cautionary Note Regarding Forward-Looking Statements
Certain statements discussed in this release as well as in other reports, materials and oral statements that the Company releases from time to time to the public constitute “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995 (the “PSLRA”). Generally, words such as “anticipate,” “estimate,” “expect,” “could,” “intend,” “believe,” “plan,” “target,” “forecast” and similar expressions or the negative thereof are intended to identify forward-looking statements. Such forward-looking statements reflect management’s current expectations, strategic objectives, business prospects, anticipated economic performance and financial condition and other similar matters. Forward-looking statements are inherently uncertain and subject to a variety of assumptions, risks and uncertainties that could cause actual results to differ materially from those anticipated or expected by the management of the Company. These statements are not guarantees of future performance and actual events or results may differ significantly from these statements. Actual events or results are subject to significant known and unknown risks, uncertainties and other factors, many of which are beyond the Company’s control. It should be understood that it is not possible to predict or identify all such factors. Given these risks, investors and analysts should not place undue reliance on forward-looking statements. Forward-looking statements speak only as of the date of the document in which they are made. The Company disclaims any obligation or undertaking to provide any updates or revisions to any forward-looking statement as a result of new information, future events or otherwise, except as required by law. These statements constitute the Company’s cautionary statements under the PSLRA.
All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.
Source: Avaya Newsroom