The AI-orchestrated contact center
Watch on-demand The AI-Orchestrated Contact Center Avaya & Forrester webinar to learn from industry experts and gain insights into the next wave of AI-driven CX innovation. In this engaging session, discover how AI is transforming customer interactions, enhancing operational efficiency, and propelling business success.
Join our weekly Avaya Infinity live demo series
Experience how Avaya Infinity transforms customer and agent experiences through AI-powered orchestration, seamless channel transitions, and real-time insights.
On-demand webinars
Town hall: Overview of Avaya’s strategy & insights into Avaya Infinity
Obtain a deeper understanding of the Avaya Infinity platform, its capabilities, and the ongoing developments that align with our commitment to deliver exceptional customer experiences that modernize and preserve your existing Avaya investments.
Avaya product roadmap: CX, UC, hardware & devices
Explore how Avaya is leading the next wave of innovation in CX and UC. Discover advancements in Avaya Aura and CC Elite modernization, delve into the transformative capabilities of Avaya Infinity, and explore how AI-powered tools in Avaya Cloud Office are changing the way we work.
Unlock the future of CX and EX with Avaya Infinity
Gain insights into the Avaya Infinity proposition, see a live product demonstration, and hear roadmap highlights.
Elevate Avaya UC with AI-Powered cloud meetings and collaboration
Gain insights into how Avaya Cloud Office (ACO) enhances your UC capabilities with AI-powered features.
Bots + humans in the contact center: AI for your agents
Learn with Avaya and Verint how bots and agents can work together to deliver faster, smarter service—without disrupting your current operations.
Avaya Infinity four part webinar series
Part 1 - Evolving CX for the next-generation CC Elite experience
Explore how to modernize your CC Elite environment—without losing the value of what’s already been built. Discover how unified channels, no-code/low-code tools, and smart CX design empower both IT teams and business users to create outstanding customer journeys.
Part 2 - Features and roadmap to modernize your CC Elite experience
Take your CC Elite environment to the next level. Go beyond the surface to explore how orchestration, AI, next-generation agent tools, and enterprise-grade flexibility are transforming customer experience.
Part 3 - Capabilities and outcomes to modernize your CC Elite experience
See how Avaya Infinity modernizes your CC Elite environment and protects your existing investments, whether you’re moving to public cloud, enhancing your on-prem deployment, or adopting a powerful hybrid model.
Upcoming events
IAUG webcasts part 4 – Avaya Infinity: Flexible enterprise modernization, on your terms
Join Avaya's Reza Kamran for the final session in our Avaya Infinity series as we explore how to modernize your CC Elite environment at your own pace—without disrupting what already works. Whether moving entirely to the cloud, going hybrid, or enhancing your on-prem setup, Avaya Infinity offers the flexibility to evolve on your terms. You’ll also get a closer look at its future-ready, hyperscaler-agnostic architecture designed to drive innovation while protecting your existing investments.
August 28, Virtual
IAUG Events
Connect with other technology professionals, learn the latest on Avaya solutions, and navigate the technology world with like-minded professionals. IAUG hosts webcasts, local and virtual chapter meetings, and annual virtual and in-person conferences.