Deliver a more connected experience for education
Connect the ever-changing needs of students, faculty, and staff
Education depends on connection. From the first inquiry of a prospective student through enrollment, learning, advising, campus life, graduation, and alumni engagement, every interaction can shape a student's relationship with an institution.
Avaya helps schools, colleges, and universities connect students, faculty, staff, data, AI, applications, and workflows across the education journey. Create easier student experiences, improve access to services, strengthen collaboration, support campus safety, and modernize communications while building on the technology investments your institution already depends on.
Avaya Infinity for education
Avaya Infinity can help educational institutions transform student and employee experiences by bringing interactions, data, AI, employees, applications, and workflows together in an open orchestration environment.
Support cloud, hybrid, and on-premises modernization while activating new capabilities across recruitment, admissions, enrollment, advising, financial aid, student accounts, IT support, campus services, alumni engagement, and other education journeys.
Automation and self-service
Proactive notifications, conversational and visual self-service, IVR, virtual assistance, campaign management, and workflow automation for common student and employee needs.
Voice and digital channels
Connect voice, chat, SMS, messaging, video, social, and other channels so students can engage through the experience that works best for them.
AI and intelligent assistants
Use AI to gather information, summarize interactions, surface institutional knowledge, support self-service, assist employees, and coordinate appropriate next steps.
Workforce engagement management
Support recording, quality management, workforce optimization, collaboration, coaching, and continuous improvement across student-facing teams.
AI-enhanced workflow orchestration
Connect AI with authorized institutional applications and workflows so information can become coordinated action during the student interaction.
AI analytics and insights
Analyze interactions, speech, processes, outcomes, and journey information to understand what students need, why friction occurs, and where experiences can improve.
Security, identity, and governance
Apply authentication, access controls, permissions, monitoring, auditability, and institutional AI guardrails across student and employee experiences.
Advanced routing
Use context, intent, attributes, intelligence, and institutional rules to connect each interaction with the right employee, specialist, department, workflow, or AI resource.
Seamless transfers with full context
Carry appropriate context from self-service to AI to human employees and between institutional departments so a student's journey can continue instead of starting over at every handoff.
Student experience on their terms
Avaya Infinity connects student interactions, institutional data, AI, employees, and workflows to deliver more seamless, personalized experiences across the student journey.
Leading education institutions create more connected experiences with Avaya
Albuquerque Public Schools strengthens safety and student experience
One of the largest school districts in the United States, Albuquerque Public Schools supports approximately 70,000 students across 143 schools and nearly 14,000 employees. Avaya helps APS modernize communications, strengthen emergency response capabilities, and improve experiences without unnecessarily disrupting its existing technology environment.
Improve the student experience
Help students get answers and assistance without needing to understand how the university is organized behind the scenes. Connect student-facing departments, communications channels, data, and workflows so support feels like one institution rather than a collection of offices.
- Connect communications with student service workflows
- Carry context between departments and channels
- Reduce transfers, repetition, and unnecessary student effort
Transform recruitment and enrollment
Make it easier for prospective students and families to engage with admissions, financial aid, enrollment, and other services across voice and digital channels.
- Engage prospective students through voice, messaging, chat, and digital experiences
- Provide proactive reminders about deadlines and next steps
- Use intelligent self-service to answer common questions at any time
Personalize the student journey
Use relevant student, interaction, service, and journey context to make communications more useful from initial inquiry through graduation.
- Personalize outreach around important milestones
- Connect advising, enrollment, financial aid, student accounts, and support experiences
- Trigger proactive communications when students may need assistance
Take care of faculty and staff
Replace fragmented and repetitive communication processes with connected workflows and intelligent assistance that help employees spend more time serving students, teaching, conducting research, and advancing the institution's mission.
- Give employees easier access to relevant information
- Automate routine administrative communications and follow-up
- Connect distributed faculty and staff across campuses and remote environments
Composable, scalable education experiences for every student
The right communications environment can deliver more personalized experiences for students, prospective students, families, faculty, staff, alumni, and partners without forcing institutions to abandon the systems, processes, and technology investments that already support their mission.
Deliver contextual connections
Create more intuitive interactions by bringing together student history, journey information, interaction data, intent, and useful self-service capabilities.
Give your teams superpowers
Help admissions, advising, financial aid, IT, registrar, student services, and other teams solve problems more effectively with relevant context, intelligent assistance, and access to the right institutional resources.
Focus services on student outcomes
Go beyond simply completing an interaction. Coordinate communications and workflows around enrollment, retention, student success, academic support, financial services, and other important institutional outcomes.
Make it secure and governed
Apply identity, permissions, monitoring, governance, and institutional controls to interactions involving student, employee, research, financial, and operational information.
Keep supporting distributed communities
Connect faculty, employees, students, satellite campuses, remote learners, research facilities, athletics, healthcare operations, and other distributed institutional environments.
Create your strategic advantage
Introduce AI, automation, digital engagement, and new student experiences while maintaining greater choice over architecture, applications, data, deployment, and modernization strategy.
Three ways to attain the right solutions to align, streamline, innovate
- 1. On premises
- 2. Force-multiplier platforms
- 3. Composability
Powering education transformation with hybrid cloud
Educational institutions often have communications environments developed over many years across campuses, departments, acquired technologies, research operations, student services, healthcare facilities, athletics, and administrative systems.
Choose cloud, hybrid, dedicated, or on-premises approaches as part of a broader modernization strategy. Extend established communications investments while introducing digital channels, AI, automation, and new experiences according to institutional priorities, budgets, security requirements, infrastructure readiness, and operational risk.
Modernization should fit the institution, not force the institution to fit the technology.
Connected education through open, AI-driven solutions
Connect student interactions, institutional data, AI, employees, applications, and workflows across the broader education enterprise.
Avaya Infinity can help connect the contact center and communications environment with student information systems, CRM platforms, knowledge resources, scheduling, financial services, IT service management, identity systems, and other applications.
Through open integration and intelligent orchestration, institutions can give AI and employees access to appropriate context while retaining control over permissions, governance, technology choices, and execution.
The result is AI that can participate in the student journey instead of becoming another disconnected application.
Composable architecture for agile education innovation
Build on top of the investments that make your institution unique.
Open APIs, Model Context Protocol, low-code and no-code workflows, enterprise data activation, and AI-enabled orchestration can help colleges, universities, and school systems create new experiences across applications, departments, channels, and campuses without requiring the entire technology environment to be replaced first.
Modernize individual student journeys or institutional capabilities in phases. Adopt new AI models and technologies as they emerge. Preserve flexibility as student expectations, institutional priorities, funding, regulations, and technology strategies change.
Your institution should not have to conform to somebody else's standardized technology architecture.
From recruitment to graduation, make every connection count
Reach and recruit prospective students
Extend recruitment beyond traditional channels and geographies with personalized digital engagement, messaging, chat, voice, and intelligent self-service.
Help prospective students find answers, discover relevant programs and resources, and connect with admissions teams when human guidance matters.
Simplify enrollment and onboarding
Help admitted students navigate deadlines, registration, financial aid, orientation, housing, technology setup, and other onboarding requirements.
Use proactive notifications and connected workflows to keep important steps from getting lost between institutional departments.
Support student success
Make academic advising, tutoring, counseling, student accounts, registrar services, IT support, accessibility services, and other resources easier to find and access.
Connect students with the right help before administrative friction becomes a barrier to academic progress.
Strengthen engagement through graduation and beyond
Maintain connected experiences across campus life, academic milestones, career services, graduation, continuing education, and alumni engagement.
Turn individual interactions into a more continuous relationship between the student and the institution.
Build campus communications around the consequences of failure
Not every communication across a school or university has the same requirements.
A routine administrative call is different from a campus emergency. A faculty collaboration session is different from an urgent call to campus police. A student asking about registration is different from an incident requiring immediate coordination among security personnel and first responders.
Education institutions need the flexibility to support general collaboration and student engagement while providing resilient communications infrastructure for situations where availability is critical.
Avaya Nexus provides a modern critical voice foundation for large campuses and other environments where communications support life safety, emergency response, continuity, and essential operations.
Modernize your education experience without starting over
Large educational institutions rarely operate standardized technology environments.
Campuses can span decades of infrastructure investment, multiple locations, different administrative systems, research organizations, healthcare operations, public safety environments, athletics, legacy applications, cloud services, and technology acquired at different times.
Avaya provides an approach designed for that reality.
Extend what already works
Build on established Avaya communications and institutional systems while introducing new CX, AI, automation, and digital capabilities.
Modernize in phases
Transform the student journeys, campuses, departments, or capabilities that provide the greatest value first.
Maintain deployment flexibility
Support cloud, hybrid, and on-premises requirements instead of forcing every institutional workload into the same architecture.
Keep institutional control
Connect AI with enterprise systems and data while maintaining control over technology choices, access, permissions, governance, and modernization pace.
Talk with a communications expert
Contact us